Headlands Research

Recruitment

• Develop and execute scalable, multi-channel patient recruitment strategies across therapeutic areas and geographies
• Build repeatable frameworks to support rapid study start-up, enrollment acceleration, and cross-site deployment
• Partner with feasibility and operations teams to align recruitment plans with study timelines and enrollment targets
• Identify and activate new acquisition channels, including digital, community outreach, and referral networks
• Own full-funnel performance (impressions through enrollment)
• Optimize campaigns to improve conversion rates, reduce screen failures, and lower cost per randomized patient
• Implement structured A/B testing for creatives, messaging, targeting, and landing pages
• Build and leverage dashboards and analytics to drive continuous performance improvement
• Oversee paid and organic channel strategy (Meta, Google, TikTok, programmatic, SEO, email, SMS, etc.)
• Evaluate, onboard, and manage marketing vendors and platforms
• Drive innovation in patient engagement (video, digital experiences, content strategy)
• Expand into underutilized channels such as physician referrals, partnerships, and community-based outreach
• Establish and enforce standardized branding, messaging, and creative guidelines across all sites
• Ensure consistency in patient-facing materials while enabling localized optimization
• Oversee development and approval of marketing assets (ads, landing pages, email campaigns, educational materials)
• Partner with internal stakeholders to ensure messaging aligns with protocol requirements and patient needs
• Own and manage patient recruitment marketing budgets across studies and sites
• Allocate spending strategically across channels to maximize ROI and enrollment outcomes
• Monitor budget pacing, forecast spending, and adjust allocations based on performance data
• Evaluate cost efficiency, including cost per lead, cost per screened patient, and cost per randomized patient
• Manage vendor contracts and ensure alignment with financial and performance expectations
• Ensure all recruitment materials and campaigns comply with IRB/EC requirements, HIPAA, and applicable regulatory standards
• Partner with regulatory and clinical teams to manage submission, approval, and version control of marketing materials
• Maintain audit-ready documentation of campaigns, approvals, and consent-related materials
• Ensure ethical, patient-centric messaging that aligns with clinical trial guidelines and sponsor expectations
• Lead, mentor, and develop a team of recruitment marketing professionals
• Establish clear KPIs, performance expectations, and accountability structures for direct reports
• Manage external agencies and vendors, ensuring delivery against defined performance metrics
• Foster a culture of accountability, continuous improvement, and collaboration
• Build scalable processes for campaign launch, tracking, reporting, and optimization
• Ensure proper tracking infrastructure (UTMs, CRM integration, attribution models) is implemented and maintained
• Partner with technology teams to enhance marketing automation and patient engagement systems
• Standardize workflows and reporting across sites to drive efficiency and consistency

Marketing Manager, Patient Recruitment

Clinical Research

• Conduct detailed patient intake calls to evaluate potential eligibility for clinical trials across multiple therapeutic areas
• Perform structured secondary screening interviews reviewing medical history, medications, diagnoses, and other eligibility factors
• Review study inclusion and exclusion criteria to assess potential patient eligibility prior to scheduling site screening visits
• Identify potential eligibility concerns or screen-fail risks early in the recruitment process
• Document patient screening results and intake notes accurately within recruitment systems
• Serve as a resource for recruiters by assisting with complex eligibility questions and study criteria interpretation
• Support screening efforts for studies requiring more detailed protocol review or specialized eligibility criteria
• Collaborate with research site teams to clarify eligibility questions and ensure patients are prepared for screening visits
• Assist with development or refinement of study-specific pre-screening questionnaires and screening workflows

Clinical Research Eligibility/Intake Specialist

QA Engineer

• Oversee and direct the Quality Department, ensuring its alignment with the broader business strategy and adherence to industry standards, while establishing clear goals and promoting a culture of quality, compliance, and ongoing improvement.
• Communicate, train, and author (when applicable) Standard Operating Procedures (SOPs) including periodic review/revisions of procedures and policies to ensure compliance with regulations and guidelines in both the US and Canada.
• Develop and maintain key performance indicators (KPIs) to evaluate the effectiveness of quality assurance activities and initiatives.
• Conduct and/or oversee annual and monthly quality reviews.
• Support the corporate development team through quality review of potential acquisition candidates.
• Developing and monitoring employee training as applicable to quality, including GCP, IATA, PHI, KnowB4, etc.
• Develop, implement, and maintain an internal review monitoring system and schedule.
• Report out on quality trends and metrics to aide in effective process improvement and risk management.
• Works with Regional Director of Operations, Quality Managers and Site Directors to ensure quality incidents are investigated, root cause analysis is performed, and a CAPA has been implemented and monitored for effectiveness.
• Partners with regional leaders and site teams to identify potential changes and opportunities for process improvement.
• Provide guidance, support, training and interpretation of regulations, guidelines, and policies
• Supports coordination of sponsor audits, regulatory inspections, and mock audits.
• Oversee documentation, reporting and closure of significant compliance and/or site review findings.
• Acts as backup Quality Manager for all sites within the network.
• Serve as the Quality Leader for assigned sites, providing direct hands-on support with quality reviews, audits/inspections, and CAPA resolution to reinforce site-level compliance and readiness.
• Facilitates New Hire Orientation and on boarding in collaboration with HR for clinical operations to specific functions related to quality.
• Develops and implements a mentorship program for new site employees to foster quality across the enterprise.
• Facilitates CTMS training in collaboration with ESource team.

Director, Clinical Quality Assurance

Account Manager

• Biotech account management on pre-identified accounts. Foster and maintain relationships with key assigned accounts. Identify and evaluate potential biotech partners whose pipelines align with our site group’s therapeutic expertise utilizing our internal tools and existing relationships. Strategic and highly organized with a clearly defined path to accomplish sales goals.
• Act as the Primary Clinical Site Liaison to nurture long-term, senior-level relationships with Sponsors and more particularly the assigned account Sponsors provided. Established senior level industry partnerships.
• Lead end-to-end partnership cycles, from initial prospecting and capability presentations to award and partnership maintenance.
• Partner with site directors and clinical leads to ensure proposed trials are operationally feasible and aligned with site resources.
• Stay informed on emerging therapeutic trends, AI-driven research tools, and the competitive landscape to refine our value proposition.

Director of Biotech Partnerships

• Proactively research and identify "white space" opportunities, including emerging therapeutic categories, orphan diseases, and novel drug molecules not currently served by our network.
• Develop and execute a comprehensive plan to penetrate high-potential, under-saturated pharma and biotech accounts in assigned therapeutic areas.
• Act as a consultative partner by analyzing a sponsor’s pipeline and demonstrating how our site network’s unique capabilities solve their specific recruitment and data quality challenges.
• Establish and nurture high-level relationships with C-suite executives and Clinical Operations heads at pharmaceutical firms.
• Lead the RFP (Request for Proposal) process for new opportunities, ensuring a high volume but tailored, data-driven proposals that highlight our network's differentiators and actively manage a high volume of leads with timely follow-up.
• Monitor industry trends, funding mechanisms and competitor activity to maintain a first-mover advantage.

Manager

• Directly responsible for the development and negotiation of clinical trial budgets for assigned projects and ensuring contracts are routed and executed timely
• Creates budget grids, negotiates budget and payment terms, and routes final documents for signatures
• Reviews, negotiates, and routes clinical trial budget and contract amendments for execution
• Collaborates with individual sites on their specific trial needs
• Works collaboratively, establishing and maintaining positive relationships with internal and external entities
• Utilizes internal systems of Devana and LinkSquares for internal and external communications
• Actively and effectively communicates status of budget negotiation with key internal and external stakeholders, escalating any issues that could impact project timelines or other aspects for study start-up
• Ensures timelines and goals are met
• Assist with special projects as needed

Budgets Manager

Payroll

• Assist with preparation and validation of payroll data, including timesheets, hours worked, PTO, and other pay‑related items.
• Review payroll inputs for accuracy and completeness prior to submission.
• Support payroll processing to ensure employees are paid accurately and on schedule.
• Maintain payroll records and assist with payroll reconciliations.
• Respond to payroll‑related employee questions, escalating more complex issues as appropriate.
• Support basic payroll tax activities, including reviewing tax‑withholding setups, monitoring state/local requirements, and assisting with tax‑related inquiries.
• Support year‑end payroll activities, including W‑2s, audits, and reporting.
• Maintain and update employee records in the HRIS, ensuring accuracy and confidentiality.
• Support the employee life cycle, including onboarding, status changes, promotions, transfers, and separations.
• Prepare and process employment‑related documentation, including new hire, change, and termination paperwork.
• Support compliance activities such as E‑Verify, I‑9 maintenance, routine audits, and record retention.
• Prepare and maintain standard HR documentation (forms, letters, templates, checklists) and assist with HR reporting needs.