HCTec

Analyst

• Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing
• Use expertise to create critical, technical documentation of service requests
• Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software
• Perform maintenance tasks: claim form modifications, clearinghouse edits, claims definition file updates, batch job configuration, remittances, work queue creation and modification, payer/plan creation and modification
• Participate in development, execution, and sign-off of system testing
• Develop and maintain detailed documentation on system configurations and technical components
• Identify potential system enhancement needs and introduce best practice options for future state workflows and processes
• Maintain regular communication and collaborate with client support representatives, client's business community, and end users
• Provide application expertise to the client team and advisory groups to facilitate discussions and decisions
• Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements
• Perform other duties as assigned

Epic Clinical Analyst