HCTec

Epic Certified Application Analyst, Various Modules

HCTec

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

Requirements

  • Technical Support
  • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
  • Use expertise to create critical, technical documentation of service requests.
  • System Maintenance/Improvement
  • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
  • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
  • Develop and maintain detailed documentation on system configurations and technical components.
  • Identify potential system enhancement needs and introduce best practice options for future state workflows and process.
  • Client Support
  • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
  • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
  • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
Benefits
  • Epic Certification Required in any of the following: Ambulatory, Beacon, MyChart, Phoenix, Care Everywhere, Ortho, Healthy Planet, Referrals, Welcome, Beaker, Radiant, Cupid, ClinDoc, OpTime, Anesthesia, ASAP, ClinDoc, Orders, and various other Epic Modules.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsystem maintenanceconfigurationtestingdocumentationdata analysisincident resolutionsystem enhancementworkflow optimizationapplication expertise
Soft Skills
communicationcollaborationproblem-solvingclient supportadvisory skillsplanningexecutionattention to detailcritical thinkinginterpersonal skills