HCML

Manager

• To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery.
• To proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure within an agreed geographical location
• Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus
• Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention that may not be possible within standard statutory service provision
• To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding
• To be responsible for liaising and maintaining regular communication with the rehabilitation client, case stakeholders and clinicians, keeping all case records accurate and up to date
• To accurately request, agree and manage funds allocated for rehabilitation or care on each case, reviewing and processing treatment invoices and monitoring overall case spend

Specialist Case Manager – Brain, Spinal, Complex Injury

Administration

• Manage client reimbursements in accordance with relevant scheme rules and benefits
• Screen client ‘On boarding questionnaires’ in accordance with guidelines
• Support with new system testing, roll out of new procedures and develop new ways of working
• Arrange client appointment bookings
• Handle incoming and outgoing calls and signpost efficiently
• Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
• Chase clinical information in a timely and professional manner
• Process Data Subject Access Requests and escalations in accordance with the ICO guidelines
• Collate and present customer feedback and Net Promoter scores to management
• Implement weekly and monthly client membership amendments
• Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester
• Process incoming communications (Post and emails) and action as required
• Manage office supplies and maintenance as required
• Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat)
• Greet visitors in an efficient and friendly manner to include preparation of refreshments for meetings
• Complete tasks requested to be completed required by management

Specialist Case Manager – Brain, Spinal, Complex Injury

Operational Support Administrator