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Operational Support Administrator
HCMLOperational Support Administrator at HCML ensuring efficient client support through administrative tasks and customer service. Opportunity to contribute to a leading rehabilitation and case management services provider.
About the role
Key responsibilities & impact- Manage client reimbursements in accordance with relevant scheme rules and benefits
- Screen client ‘On boarding questionnaires’ in accordance with guidelines
- Support with new system testing, roll out of new procedures and develop new ways of working
- Arrange client appointment bookings
- Handle incoming and outgoing calls and signpost efficiently
- Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
- Chase clinical information in a timely and professional manner
- Process Data Subject Access Requests and escalations in accordance with the ICO guidelines
- Collate and present customer feedback and Net Promoter scores to management
- Implement weekly and monthly client membership amendments
- Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester
- Process incoming communications (Post and emails) and action as required
- Manage office supplies and maintenance as required
- Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat)
- Greet visitors in an efficient and friendly manner to include preparation of refreshments for meetings
- Complete tasks requested to be completed required by management
Requirements
What you’ll need- Previous experience in a Administration, Business Support or Customer service role
- Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint, with the ability to add creative flair to presentations
- Familiar with, and able to keep up to date with, the requirements of the Data Protection Act
- Excellent telephone manner
- Excellent interpersonal communication skills
- Ability to follow procedures, adhere to policies, and apply these to the scope of work
- Ability to demonstrate a high level of accuracy with good attention to detail
- Ability to work to tight deadlines.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HCML Website LinkedIn All Job Openings 201 - 500 employees Founded 2003 ⚕️ Healthcare Insurance 🤝 B2B Healthcare
- Healthcare Insurance
- B2B HCML is a UK-based clinical services provider specializing in rehabilitation case management, occupational health and workplace wellbeing solutions. They provide rehabilitation and treatment for personal injury and catastrophic injury cases, children and young people’s services, physiotherapy and psychotherapy, diagnostics and triage, and medical insurance healthcare support. HCML also operates a digital musculoskeletal (MSK) platform for online assessment, booking and remote treatment, and delivers services primarily to employers, insurers, solicitors and individual clients through case-managed care. Operational Support Administrator 🔥 1 hour ago 🏢🏡 Tewkesbury – Hybrid 💵 £26.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥️ Administration Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Manage client reimbursements in accordance with relevant scheme rules and benefits
- Screen client ‘On boarding questionnaires’ in accordance with guidelines
- Support with new system testing, roll out of new procedures and develop new ways of working
- Arrange client appointment bookings
- Handle incoming and outgoing calls and signpost efficiently
- Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
- Chase clinical information in a timely and professional manner
- Process Data Subject Access Requests and escalations in accordance with the ICO guidelines
- Collate and present customer feedback and Net Promoter scores to management
- Implement weekly and monthly client membership amendments
- Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester
- Process incoming communications (Post and emails) and action as required
- Manage office supplies and maintenance as required
- Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat)
- Greet visitors in an efficient and friendly manner to include preparation of refreshments for meetings
- Complete tasks requested to be completed required by management 🎯 Requirements
- Previous experience in a Administration, Business Support or Customer service role
- Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint, with the ability to add creative flair to presentations
- Familiar with, and able to keep up to date with, the requirements of the Data Protection Act
- Excellent telephone manner
- Excellent interpersonal communication skills
- Ability to follow procedures, adhere to policies, and apply these to the scope of work
- Ability to demonstrate a high level of accuracy with good attention to detail
- Ability to work to tight deadlines. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookAdobe AcrobatData Subject Access Requeststechnical troubleshootingdocument formattingclient appointment managementcustomer feedback presentation
Soft Skills
interpersonal communicationtelephone mannerattention to detailability to follow proceduresability to work to tight deadlinesprofessionalismcustomer serviceorganizational skillsproblem-solvingteam collaboration