Reporting directly to the Engineering Director, this position will participate in technical workgroups and function as a technical expert as well as serve as the Engineering Lead on the team.
The individual in this role will assist in resolving complex and high-risk issues.
This role supports the research, analysis, design, creation, and implementation of infrastructure systems to meet current and future user requirements; working with service, integrator, and cloud service providers to modify and maintain existing systems to address changes in business processes.
The engineering Lead will carry out tasks to ensure service providers and integrators achieve contracted service delivery outcomes.
They will also be responsible for maintaining efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems.
Requirements
Bachelor’s degree in Information Technology, Engineering, Computer Science, related field or equivalent experience
Demonstrated ability to work well and build trust with diverse teams, including across racial difference
Demonstrated ability to flex communication style to multiple cultural environments
Demonstrated ability to interact with multiple vendors to achieve integrated solutions
Ability to workdays, evenings, and weekends as required for 24x7 support
Excellent written and verbal communication skills
Demonstrated experience in a multi-state/multi-affiliate environment
Ability to respond to urgent situations during nonstandard hours with short or no notice
Ability to work in a team environment and maintain confidentiality
Ability to manage incident, task, and changes in ServiceNow
Strong understanding of cloud, virtual, and physical network infrastructure and network hardware
Ability to implement, administer, and troubleshoot cloud, virtual, and physical network infrastructure; devices, including virtual network devices, wireless access points, firewalls, routers, switches, and controllers
Ability to create accurate network diagrams and documentation for design and planning network communications
Ability to provide specific detailed information for hardware and software selection
Demonstrated network security experience in traditional, cloud, and hybrid environments
Demonstrated experience managing and troubleshooting virtual private networks (VPNs)
Previous experience creating, modifying, and testing message structures, events, and connections
Knowledge of application transport and network infrastructure protocols
Prior experience providing maintenance and support
Demonstrated dedication to Planned Parenthood’s mission, vision, and values
Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners
Excellent leadership, time management, and problem-solving skills
Ability to work independently and with professional discretion
Benefits
Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
Flexible Spending Accounts and Health Savings Account
Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
Employee Assistance Program
Retirement Plan, 3% employer match after one year of service
Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.