HBK - Hottinger Brüel & Kjær

Service Manager

HBK - Hottinger Brüel & Kjær

full-time

Posted on:

Location Type: Hybrid

Location: Royston • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Coordinate LDS Field Service activities in EMEA South West region
  • Implementation and development of Global LDS Customer Service processes, procedures and documentation
  • LDS EMEA South West service team training and development
  • LDS service cost and quality optimization
  • Close cooperation with LDS Sales engineers and other departments
  • Increase the Health and Safety focus with the aim of highest standards
  • Assist field service and technical support teams
  • Handle customer escalations
  • Develop and instill a positive and productive working culture
  • Be available for travel to other internal and also customer locations globally
  • Work with logistics and spare part manager to improve spare part availability
  • Drives service sales
  • Collaborate with other managers to improve and optimize core business processes

Requirements

  • Great communication skills and fluent in English
  • Strong team player and leader
  • Customer focused with a consistent view towards customer value
  • Apprenticeship in mechanical engineering, electronics or electrical engineering or equivalent work experience
  • On-the-job experience in instrument repair
  • Good (LDS) vibration test system knowledge or 1+ years of experience in leading service teams
  • Desirable (Service) sales experience
  • Good knowledge of Microsoft tools
  • Proven experience of arranging suitable external training and planning and executing effective on-the-job training for technical staff
  • Spanish or French language skills
Benefits
  • health & safety improvements
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical engineeringelectronicselectrical engineeringinstrument repairLDS vibration test systemservice saleson-the-job trainingtechnical support
Soft Skills
communication skillsteam playerleadershipcustomer focusedpositive working culturecollaborationproblem-solving