HavocAI

Mission Operations Specialist

HavocAI

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $100,000 - $160,000 per year

About the role

  • Deploy and Operate HavocAI Platforms
  • Lead the planning, coordination, and execution of deployments for HavocAI ASV platforms, HavocControl software, and HavocCloud products.
  • Collaborate with engineering, logistics, and technical operations teams to deploy systems to the field and ensure operational readiness.
  • Train and support end users, ensuring effective adoption and high performance of HavocAI systems.
  • Monitor system performance during operations and coordinate rapid issue resolution with internal teams.
  • Drive Customer Success
  • Build trusted, long-term partnerships with customers by understanding their missions, constraints, and objectives.
  • Support immediate mission needs while identifying future opportunities where HavocAI technology can increase customer effectiveness.
  • Clearly articulate HavocAI’s value proposition and mission impact to stakeholders ranging from operators to senior leadership.
  • Serve as a key point of contact during deployments and operational engagements.
  • Shape Product Development
  • Work closely with Product, GTM, and Engineering teams to shape HavocAI products to meet defense and national security mission requirements.
  • Translate customer workflows, concepts of operations, and field feedback into actionable product insights.
  • Advocate for customer needs and help prioritize product improvements based on operational impact.
  • Cross-Functional Collaboration
  • Coordinate across nearly every HavocAI team, including business development, engineering, finance, legal, contracting, and technical operations.
  • Ensure stakeholders are aligned, informed, and engaged throughout deployment and mission execution.
  • Develop a deep understanding of what it takes to successfully deliver complex hardware and software systems to defense customers.

Requirements

  • U.S. Citizen and eligible to obtain a U.S. security clearance.
  • Willingness to travel up to 50%, including field deployments and customer engagements.
  • Based in or willing to relocate to San Diego, CA.
  • Experience leading or supporting operational deployments of complex technical systems.
  • Strong customer-facing communication skills with the ability to engage both technical and non-technical audiences.
Benefits
  • 100% Employer paid Health, Dental and Vision Insurance for you and your families
  • Life Insurance (Employer Paid)
  • Ability to participate in the companies 401k program (Matching)
  • Unlimited PTO policy with an enforced 2 week minimum
  • Equity Package
  • Work / Home Office Stipend
  • Global Entry
  • 16 Week Paid Parental Leave
  • Monthly Health and Wellness Stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HavocAI platformsHavocControl softwareHavocCloud productsoperational deploymentssystem performance monitoringproduct developmentcustomer workflowstechnical systems
Soft Skills
leadershipcustomer successcommunicationcollaborationproblem-solvingstakeholder engagementtrainingadvocacy
Certifications
U.S. security clearance