Hatch

Account Executive

• Work with fast-growing companies to help them modernize their contact centers using Hatch’s AI agents
• Drive full-cycle sales from outreach to close—working inbound and outbound motions
• Partner closely with SDRs, marketing, and leadership to drive pipeline strategy
• Consistently hit quota and architect a path to overachievement
• Travel to meet customers and attend strategic events and conferences as needed
• Sit in our NYC office alongside the CRO and GTM team to move fast and win together

Account Manager

• Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts
• Lead clients through onboarding, adoption, optimization, renewal, and expansion
• Own and execute Quarterly Business Reviews and executive check-ins to reinforce ROI and uncover growth opportunities
• Identify and influence upsell/cross-sell opportunities; partner closely with Sales/Growth to close them
• Guide customers through trial-to-paid conversion when applicable to drive early revenue impact
• Use platform data to build compelling, value-driven stories that support strategic recommendations
• Monitor account health, risks, and goals; build structured playbooks to mitigate churn and maximize retention
• Partner with Product, Engineering, and Marketing to relay feedback, shape the roadmap, and enable success at scale
• Maintain accurate account activity in HubSpot and internal systems; track progress against key metrics like NRR and expansion contribution
• Champion the voice of the customer inside the company

Product Manager

• Own and maintain dashboards and reports that highlight Hatch’s value to customers.
• Use SQL to query data, validate assumptions, and support decision-making.
• Work with customers to understand reporting needs and deliver custom reports.
• Manage and improve the data stack that powers reporting and analytics.
• Collaborate with engineers and analysts to ensure data accuracy and usability.
• Document requirements, user stories, and acceptance criteria.
• Drive sprint planning, backlog grooming, and roadmap execution for reporting initiatives.
• Ensure reporting features meet usability and performance expectations.

Account Executive

Account Manager

Product Manager, Reporting