Lead technical discovery to understand customer workflows, data structures, integrations, data flows and goals, then translate them into solution designs on Hatch.
Collaborate with Product and Engineering to shape solution architectures, integrations and features that make our platform easier to adopt and scale
Design and build customer integrations using low code tools.
Build custom reports and dashboards (e.g., in Sheets, BI tools, or SQL) that surface performance, ROI and opportunities for optimization
Partner with GTM teams as the technical and product expert throughout the implementation and post go-live operation.

Requirements

~5 years of experience in Technical Account Management, Solutions Consulting, Implementation Engineer or a similar customer-facing technical role
Proven success supporting enterprise implementations at a B2B SaaS company
Technical and data-savvy, comfortable working with/troubleshooting APIs, data flows, webhooks and product configurations; you use performance data and customer metrics to inform your recommendations
Conversant in Javascript and SQL, as well as low code tools like Zapier
Comfortable juggling multiple priorities in a fast-moving, ambiguous environment
Growth mindset, curious and coachable
Eager to contribute to our knowledge base with new processes, playbooks, integration frameworks and best practices
Great communication skills with business and technical audiences.

Benefits

Bonus of up to 10%
Health insurance
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavascriptSQLAPI troubleshootingdata flowswebhookssolution designcustom reportsdashboardslow code toolsperformance data analysis

Soft Skills

communication skillsgrowth mindsetcuriositycoachabilityability to juggle prioritiescollaborationcustomer-facingproblem-solvingadaptabilitytechnical expertise