Customer Service Representative
Hastings Direct
full-time
Posted on:
Location Type: Hybrid
Location: Bexhill • United Kingdom
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Salary
💰 £25,150 - £27,500 per year
About the role
- Be the first point of contact primarily handling inbound calls.
- Assist customers with various inquiries, ranging from providing information about our products and policies to adjusting and adding additional products.
- Engage with customers through our digital communication channels,
- Attend training sessions in person for the first 4 weeks, with additional time in the office through to week 10 to reinforce learning.
Requirements
- Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
- Effective communicator both written and verbal to ensure we support customer to make an informed decision.
- Someone who's accountable, thorough, and pays attention to detail.
- Someone who can demonstrate flexibility and resilience through navigating change and continuous improvement.
- Is comfortable navigating and utilising multiple IT systems to achieve work objectives.
- Continually evaluates customer needs to determine the appropriate channel for communication.
Benefits
- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension match up to 10% of your salary
- Life insurance (4 x base salary)
- Discounted Hasting Direct products
- Discounts & cashback with well-known retailers
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
self-motivatedeffective communicatoraccountablethoroughattention to detailflexibilityresiliencenavigating changecontinuous improvementcustomer-focused