Senior Customer Integrations Engineer
Sully.ai
Mid-Market Customer Success Manager
Harvey
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
- Design and deploy scalable 1:many solutions; drive scalability through documentation, playbooks, self-help materials, email cadences, and automation.
- Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Monitor customer health using analytics and feedback to ensure readiness for renewal and expansion opportunities.
- Relay client insights back to internal teams, aiding in the continuous improvement of our product and services.
Requirements
- Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
- Experience with Salesforce and Catalyst are preferred, but not required.
- Application asks about legal authorization to work in the United States and visa sponsorship.
