Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact

Requirements

4+ years of experience leading certification programs for SaaS, AI, or other complex technical products
Experience designing certifications, credentials, or education programs for professional services audiences
Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Experience working effectively with Product, Support, and Go-to-Market teams
Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)

Benefits

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

certification designassessment designcredentialingadult learning theoriesprogram performance trackingcompetency frameworkslearning objectivessuccess criteriaenrollment managementcredential issuance

Soft Skills

collaborationstrategic thinkingleadershipcommunicationproject managementproblem-solvingorganizational skillsstakeholder engagementquality assuranceadaptability