Workplace Operations Program Manager
Harvey
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $165,000 - $200,000 per year
About the role
- Design and document global workplace operations playbooks and standards that can be utilized across new and existing offices
- Implement systems and tools (ticketing, vendor management, space planning, etc.) that enable seamless, scalable operations
- Own and optimize the workplace operations budget; create spend models that make sense across different office sizes and regions
- Ensure health, safety, and compliance standards are met across all offices and adapt to local regulations in each country
- Manage office coordinators and office managers
- Set clear expectations and coach your team to consistently deliver excellence in the details
- Hire and onboard additional team members as we expand globally
- Own employee onboarding logistics, candidate experience, visitor management, seating assignments, office moves, and everything in between
- Manage vendor relationships (cleaners, plants, snacks, IT support, facilities, etc.) to ensure offices are pristine and well-maintained
- Create proactive systems (cleaning rotations, stock checks, maintenance schedules) so nothing falls through the cracks
- Handle crisis management and emergency response for workplace issues (facilities failures, safety incidents, etc.)
- Support company events, all-hands, and offsites with workplace logistics
- Partner with Real Estate on launching new offices, expansions, move-ins, and space planning
- Own change management communications for workplace policies, office moves, and new systems rollouts
Requirements
- 5+ years in workplace operations, office management, or related program management roles
- Proven experience effectively managing distributed teams with high standards for execution
- Systems-oriented: comfortable with spreadsheets, process automation, workflow tools, and evaluating/implementing new systems
- Strong cross-functional partnership skills
- Extreme attention to detail
- Autonomous, decisive, and comfortable with ambiguity—you prioritize impact and move quickly
- Experience managing vendor relationships and holding vendors accountable to standards
- Quick problem-solver who stays calm under pressure when urgent issues arise
- Able to travel to offices globally (~2 weeks per quarter)
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workplace operationsoffice managementprogram managementbudget managementvendor managementspace planningprocess automationworkflow toolscrisis managementchange management
Soft Skills
team managementattention to detailproblem-solvingcross-functional partnershipautonomydecisivenessadaptabilitycommunicationcoachinglogistics management