Video Content Creator, Customer Education

Harvey

full-time

Posted on: 10/17/2025

Location Type: Remote

Location: Remote • 🇺🇸 United States

✨ AI Apply

💰 $94,000 - $126,000 per year

Mid-LevelSenior

About the role

Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey.
Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing.
Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers.
Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable.
Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals.
Maintain a consistent brand voice, tone, and visual identity across all video content.
Work with Customer Education Strategist to analyze engagement and retention metrics to improve effectiveness and viewer experience.
Regularly update videos to align with new product releases or feature updates, ensuring accuracy and relevance.
Experiment with new formats, visuals, and techniques to enhance comprehension and accessibility.
Ensure all videos meet high production and accessibility standards (captions, pacing, clarity).

3–5 years of experience creating and producing educational or instructional video content for SaaS or technology products
Comfortable producing in rapid release cycles, creating multiple videos each week
Proven ability to explain complex technical concepts through engaging, visual storytelling
Proficiency with tools such as Loom, Figma, ScreenStudio, or similar platforms for video capture, editing, and collaboration
Experience leveraging AI-driven tools to expedite video creation and maintain high output quality
Strong creative and technical editing skills (voiceover, pacing, visual clarity, audio balance)
Deep understanding of instructional design principles and how to translate them into video
Excellent attention to detail, organization, and ability to manage multiple video projects simultaneously in a fast-moving startup environment
Collaborative mindset with experience partnering cross-functionally with Product, Marketing, and Customer Support teams.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

video productionstoryboardingscriptingscreen capturevoiceovereditinginstructional designAI-driven video creationtechnical editingvisual storytelling

attention to detailorganizationcollaborationcreativitycommunicationproject managementadaptabilityproblem-solvingtime managementanalytical thinking