HarperCollins Publishers

Senior Manager, Marketplace & Social Commerce Operations

HarperCollins Publishers

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

Senior

About the role

  • Lead the day-to-day management and strategic development of e-commerce channels
  • Collaborate with cross-functional teams to develop Key Performance Indicators (KPIs)
  • Optimize e-commerce operations, including product listings, logistics, messaging flows, and content quality control
  • Support campaign planning, affiliate outreach, internal and external content development
  • Support inventory management and fulfillment operations
  • Develop and maintain reporting and analytics dashboards
  • Own ongoing and ad hoc reporting and analytics
  • Serve as a subject matter expert and internal consultant on TikTok Shop
  • Lead operational management for future marketplace expansion

Requirements

  • 3+ years operations experience with TikTok Shop, Shopify or other marketplace platforms
  • Bachelor’s Degree (or equivalent experience)
  • Proven ability to build Standard Operating Procedures (SOPs), systems, and scalable processes
  • Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
  • Strong understanding of e-commerce platforms, affiliate ecosystems, and marketplace operations
  • Strong understanding of analytics and how channel financials impact business outcomes
  • Strong business acumen and critical thinking skills
  • Ability to operate cross-functionally and keep teams aligned
  • Fast execution speed — comfortable making decisions with imperfect information
Benefits
  • comprehensive and highly competitive benefits package
  • variety of physical health benefits
  • retirement and savings benefits
  • caregiving benefits
  • emotional wellbeing benefits
  • transportation benefits
  • "elective" benefits employees may select to best fit their needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commerce operationsKey Performance Indicators (KPIs)Standard Operating Procedures (SOPs)reporting and analyticsinventory managementcontent quality controlaffiliate outreachlogisticsdashboard developmentdata analysis
Soft Skills
analytical mindsetbusiness acumencritical thinkingcross-functional collaborationdecision makingteam alignmentstrategic developmentfast execution speedcommunicationproblem solving
Certifications
Bachelor’s Degree