HarperCollins Publishers

Senior Manager, TikTok Operations

HarperCollins Publishers

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

Senior

About the role

  • Partner directly with the heads of TikTok Shops to develop Key Performance Indicators (KPIs), strategic initiatives and project plans for the TikTok Shop and marketplace channel.
  • Use best practices for managing Shop operations and maintaining strong Shop Health score.
  • Continually audit and optimize operations, including listings, logistics, messaging flows, creator onboarding, and content quality control.
  • Support campaign planning (Mega Sale Days, Brand Days, etc.), affiliate outreach, internal and external content development.
  • Support inventory management and fulfillment operations.
  • Develop and maintain reporting and analytics dashboards.
  • Own ongoing and ad hoc reporting and analytics.
  • Serve as a subject matter expert and internal consultant on TikTok Shop by proactively staying ahead of TikTok Shop updates, beta programs, and new features to test.
  • Own operational management for future marketplace expansion.

Requirements

  • 3–5+ years of overall experience in e-commerce, social commerce, operations, or growth
  • 1-2 years of experience in TikTok Shop strategy and operations
  • Bachelor’s Degree (or equivalent experience)
  • Proven ability to build Standard Operating Procedures (SOPs), systems, and scalable processes
  • Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
  • Strong understanding of TikTok Shop, affiliate ecosystems, or marketplace operations
  • Strong understanding of analytics and how channel financials impact business outcomes
  • Strong business acumen and critical thinking skills
  • Ability to operate cross-functionally and keep teams aligned
  • Fast execution speed — comfortable making decisions with imperfect information.
Benefits
  • comprehensive and highly competitive benefits package
  • variety of physical health benefits
  • retirement and savings options
  • caregiving and emotional wellbeing support
  • transportation benefits
  • elective benefits employees may select to best fit their needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Key Performance IndicatorsShop operationsinventory managementreportinganalyticsStandard Operating Proceduresdata analysisspreadsheetscontent quality controlproject planning
Soft skills
analytical mindsetbusiness acumencritical thinkingcross-functional collaborationfast execution speeddecision makingteam alignmentcommunicationproblem solvingstrategic thinking