Senior Business Development Manager
Anomalo
Community Liaison – Marketing & Business Development
HarmonyCares
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- The Community Liaison, Medical Group is responsible for inbound/outbound communication and business development for HarmonyCares Medical Group (House calls).
- The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings.
- Help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares.
- Explain the benefits of enrollment to eligible patients and caregivers.
- Market analysis, along with competitive landscape to differentiate our HarmonyCares services to external referral partners.
- Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most.
- Meet and exceed agreed upon in person and virtual meeting goals with key decision makers.
- Thoroughly understand eligibility and enrollment processes for HarmonyCares Medical Group.
- Provide education on and facilitate benefit enrollment and processes as requested.
- Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region.
- Schedule discussions with patients and their caregivers to provide guidance on patient eligibility for all programs.
- Inform patients about ACO participation options and collect Voluntary Alignment Form from patients if they opt to voluntarily align.
- Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units.
- Triage all patient concerns related to care needs, scheduling, and billing to the appropriate department.
- Oversee and document outreach calls and meetings scheduled with external sources.
- Adhere to all company policies, procedures, and applicable laws and requirements.
- Comply with HIPAA privacy and security guidelines and company policies, procedures, and standards.
- Maintain consistent communication with sales leader and local Business Unit leadership and support staff.
- Perform other additional duties as assigned.
Requirements
- Bachelor’s Degree or four years of B2B sales experience
- Three years of health care related industry sales/marketing experience required
- Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
- Knowledge of sales techniques and territory management
- Excellent interpersonal communication, presentation and customer service skills required
- Proficiency with Microsoft Office, Word, Excel, Outlook
- Ability to travel within assigned territory and attend sales meetings as required
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B salesB2C salesD2C salesmarket analysiscompetitive landscapeeligibility processesenrollment processesCRM performance trackingschedulingterritory management
Soft skills
organizationproblem solvinginterpersonal communicationpresentation skillscustomer servicewritten communicationverbal communicationindependencemulti-taskingstrong organizational skills
Certifications
Bachelor’s Degree
