Ensure daily RMA backlog order fulfilment in accordance with the Customer’s Service Level Agreements
Coordinate the repair processes with internal facility and different vendors/partners
Assist in managing stock replenishment in the Global Service depot network
Manage timely defective unit returns from customers to factories/service depots
Monthly inventory reconciliation and quarterly reporting
Perform analysis for cost, last time buys, claims, and inventory reconciliation
Initiate and manage work orders to completion
Interface with Technical Support, Operations, Finance, Product Management, and Sales

Requirements

Education: BA
Experience: 2-5 years in a Service Logistics or a Service-related role
Knowledge of Inventory control and management
Multitasking and team-oriented
Excellent Excel, Power Point and data management skills
System experience with Oracle Cloud, SFDC, Power Point and QlikSense is a plus
Ability to communicate in English verbally and written
Experience with Suppliers such as service providers and repair depots both domestically and offshore
Understanding of requirements/processes for international transportation

Benefits

Health insurance
Incentive compensation: bonus, equity, and benefits
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inventory controldata managementcost analysislast time buys analysisclaims analysismonthly inventory reconciliationquarterly reportingwork order management

Soft Skills

multitaskingteam-orientedcommunication