Harmonic

Sales

• Audit existing Excel-based workflows and identify high-impact opportunities for automation and process improvement
• Design and implement AI-assisted solutions using tools such as Claude, Zoom AI Companion, and Smartsheet to replace manual data entry and reporting tasks
• Build and maintain automated dashboards, trackers, and reporting templates in Smartsheet
• Collaborate with Sales Operations team members to gather requirements, test solutions, and iterate based on feedback
• Document new processes, workflow diagrams, and user guides to support adoption across the team
• Present findings and a final project summary to Sales Operations leadership at the conclusion of the internship
• Support ad hoc data analysis and reporting requests as needed

Sales Operation Intern

Compliance

• Own and evolve the global regulatory compliance strategy across all regions and product lines.
• Leverage AI‑enabled regulatory intelligence tools to monitor regulatory changes and assess product impact.
• Ensure compliance with UL, FCC, CE, RoHS, REACH, Prop 65, and other applicable standards.
• Lead regulatory audits, certifications, and technical submissions using digitized compliance evidence systems.
• Embed compliance requirements early in product architecture through close partnership with Engineering and Product teams.
• Lead the corporate product safety program, including hazard analysis, FMEA, risk mitigation, and field actions.
• Deploy data‑driven and AI‑assisted risk assessment methods to identify emerging safety issues.
• Oversee investigations, RCA, and CAPA using advanced analytics across field, manufacturing, and reliability data.
• Establish predictive safety metrics and dashboards for executive review.
• Own enterprise ISO frameworks (ISO 9001, 14001, 45001, etc.).
• Lead the transformation toward a digital, AI‑enabled QMS, including intelligent document control and continuous audit readiness.
• Partner with global functions and manufacturing partners to ensure consistent QMS execution.
• Own and govern the enterprise PLCM framework and stage‑gate process.
• Implement AI‑driven launch readiness and risk scoring across NPI programs.
• Provide executive visibility through integrated dashboards, predictive KPIs, and automated gate reviews.
• Champion a quality‑first, data‑driven, and AI‑augmented culture across Engineering, Operations, Supply Chain, and Service.
• Drive KPI governance using advanced analytics and trend‑based insights.
• Influence senior leaders through clear, evidence‑based recommendations.

Senior Director, Corporate Quality, Regulatory & Product Compliance

Operations

• Ensure daily RMA backlog order fulfilment in accordance with the Customer’s Service Level Agreements
• Coordinate the repair processes with internal facility and different vendors/partners
• Assist in managing stock replenishment in the Global Service depot network
• Manage timely defective unit returns from customers to factories/service depots
• Monthly inventory reconciliation and quarterly reporting
• Perform analysis for cost, last time buys, claims, and inventory reconciliation
• Initiate and manage work orders to completion
• Interface with Technical Support, Operations, Finance, Product Management, and Sales

Service Logistics Administrator – Operations

QA Engineer

• Responsible for testing our developed ATE stations
• Contribute to defining and implementing test strategy and manufacturing test plan
• Create test plans and test sequences for testing new ATE’s
• Responsible for testing the quality of the ATE HW, SW and user experience
• Manage ATE versions releases to the Operations department
• Support and help debug failed units for ongoing improvement of production tests
• Collaborate effectively with various teams across R&D and Operations

Human Resources

• Be the point of contact for managers and employees in India and APAC, support employees’ enquiries and escalate when appropriate
• Partner with hiring managers to support hiring demands with full lifecycle of recruitment and with focus on technology industry
• Continuous improvements and promotion of best practices for HR processes and procedures
• Manage the onboarding/offboarding process with intent of creating positive employees’ experience along their employment cycle with the company
• Ad-hoc global/local tasks or projects assigned from time to time

Sales Operation Intern

Senior Director, Corporate Quality, Regulatory & Product Compliance

Service Logistics Administrator – Operations

QA Engineer

HR Coordinator