Harmonic

Sales Engineer

• Position and sell Harmonic’s broadband products, solutions and services
• Work with the customer to develop and document end-to-end network solutions aligned with their business requirements and industry best practices.
• Understand customer requirements and collaborate with the product and engineering team to address issues and deliver feature requirements.
• Work with customers to integrate Harmonic’s Cloud Native solution in their existing network and support them to migrate to a next generation DAA network.
• Collaborate with and provide customers and prospects technical, experience-based leadership to design and architect solutions to meet their needs
• Deliver technical sales-oriented presentations to technical staff at customers and prospects
• Work with Harmonic partners to train and understand technical key advantages of Harmonic’s Cloud Native solution
• Position Harmonic as the industry thought leader.
• Work closely with Sales, and Product leaders to ensure that coverage and activity matches the business need.
• Assist with technical responses for RFx’s.
• Use of Harmonic’s standardized applications (e.g. SalesForce, JIRA, Confluence) to optimize the execution of the position deliverables.

Senior Sales Engineer

Supply Chain

• Act as the primary interface between the Harmonic teams and our main Contract Manufacturers in Asia
• Drive CM performance across:
• On-time delivery (OTD)
• NPI execution
• Build readiness
• Inventory health (E&O , Safety stock, Complete Sets)
• Ensure CM alignment with production plans, forecasts, and customer commitments.
• Lead regular operational reviews (WBR/QBR) with CM teams
• Proactively identify risks and drive mitigation plans to ensure production continuity.
• As needed help engaging with critical suppliers supporting CM operations
• Ensure material availability to meet production schedules and ramp plans.
• Help to drive supplier performance across: Delivery, Lead time, Capacity, Cost
• Escalation management for shortages and supply constraints
• Align supply commitments with demand fluctuations and market conditions.
• Support New Product Introduction (NPI) from development to mass production.
• ECN’s and DA implementation.
• Support Material planning and readiness for prototype builds and production ramp.
• Partner with Engineering, Operations, and Quality teams to resolve issues quickly.
• Drive material planning strategies (MRP, JIT, Kanban where applicable)
• Optimize:
• Inventory levels
• Excess & obsolete (E&O)
• Improve lead times and supply chain responsiveness.
• Support cost reduction initiatives across suppliers and CM.
• Work closely with: Engineering, OPS Eng, Procurement /SCM and Quality.
• Support cross-functional problem solving for complex supply chain and technical issues.
• Provide clear communication and reporting to management.
• Support SCM initiatives to Improve supply chain processes, visibility and reporting to enhance responsiveness and execution

Supply Chain Manager

Sales

• Audit existing Excel-based workflows and identify high-impact opportunities for automation and process improvement
• Design and implement AI-assisted solutions using tools such as Claude, Zoom AI Companion, and Smartsheet to replace manual data entry and reporting tasks
• Build and maintain automated dashboards, trackers, and reporting templates in Smartsheet
• Collaborate with Sales Operations team members to gather requirements, test solutions, and iterate based on feedback
• Document new processes, workflow diagrams, and user guides to support adoption across the team
• Present findings and a final project summary to Sales Operations leadership at the conclusion of the internship
• Support ad hoc data analysis and reporting requests as needed

Senior Sales Engineer

Supply Chain Manager

Sales Operation Intern