Voice AI Engineer
HAPTIC R&D CONSULTING SRL
full-time
Posted on:
Location Type: Hybrid
Location: Mumbai • India
Visit company websiteExplore more
Tech Stack
About the role
- Build and maintain voice bots, IVR systems, and AI-driven call flows
- Integrate speech-to-text, text-to-speech, and conversational AI capabilities
- Work on improving call accuracy, latency, and overall voice quality
- Build backend services to support voice and AI workflows
- Integrate with telephony systems, CRMs, and third-party tools
- Debug and resolve voice-related issues in production
- Support customer implementations and feature rollouts
Requirements
- Strong experience with voice or telephony systems
- Hands-on backend development experience (Python / Node.js / Java)
- Experience working with APIs and cloud-based systems
- Understanding of conversational AI concepts (intents, flows, context)
- Ability to debug live production issues
- Good to have Experience with contact centre or customer support voice systems
- Exposure to AI/ML or LLM-based features
- Experience working in SaaS or B2B products
- Familiarity with multilingual or large-scale voice deployments
Benefits
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik.
- Huge market: Disrupting a massive, growing AI market.
- Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
- Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonNode.jsJavaAPIscloud-based systemsconversational AIdebuggingAI/MLLLM-based featuresSaaS
Soft Skills
problem-solvingcommunicationcustomer support