Hanover Research

Business Development Rep

• Identify Potential New Clients - Identify potential new clients whose roles align with Hanover’s capabilities
• Build Targeted Messaging - Craft custom strategic messages to senior leaders based on their history with Hanover, individual focus areas, and institution’s strategic goals
• Manage Outreach Strategy – Make 50+ calls and send 15+ emails per day to secure initial meetings and generate new business
• Support the Sales Process - Build organizational skills as you maintain a territory and help an assigned Development Director achieve annual goals

Business Development Associate – Higher Ed

Research Analyst

• Conduct secondary research to address research questions related to key topics in Higher Education
• Analyze and synthesize publicly available data and secondary source materials to: Tell a coherent story, Clearly communicate key findings, Make actionable recommendations for decision-makers, Determine best visual aid/graphics for use in projects and produce complex tables and graphs
• Produce client-ready deliverables, largely in PPT, to communicate findings to varying audiences (e.g., senior higher education administrators and board members, faculty members, community members)
• Take ownership over and effectively manage different phases of the project lifecycle (e.g., research, analysis and synthesis, and creating a polished deliverable)

Research Associate, Secondary Research – Higher Education Team

• Identify and select sources of funding that align with client projects
• Manage tight deadlines to create prospecting reports and other deliverables on time
• Demonstrate an understanding of clients’ needs and the goals of their projects, both programmatic and research-related
• Independently create client-ready deliverables with minimal oversight
• Collaborate with Content Directors and Grants Consultants to refine project scopes
• Explore creative solutions for preparing content and delivering it to clients efficiently.

Grants Research Associate

IT Support

• Serve as the first point of contact for users reporting technical problems through help desk tickets.
• Diagnose and resolve common hardware, software, and network issues, such as password resets, software installations, Single Sign On, and connectivity problems.
• Guide end-users through basic troubleshooting steps and solutions.
• Recognize when an issue is beyond their scope and escalate it to Tier 2 support, other specialized teams, or convert to a change request “CR”.
• Review tickets and CRs on a regular basis to ensure things are closed out in a timely manner.
• Document all issues, troubleshooting steps, and resolutions in a ticketing system.
• Maintain strong customer service skills to ensure a positive user experience.
• Assist with user setup, password resets, basic training, and other tier 1 responsibilities for Enterprise Applications such as Salesforce, Workday, FreshService, DocuSign, etc.
• Arrange shipping and tracking of new and replacement user laptops, securely wipe laptop data.

Helpdesk Support Specialist – Tier 1

• Identify and select sources of funding that align with client projects;
• Manage tight deadlines to create prospecting reports and other deliverables on time;
• Demonstrate an understanding of clients’ needs and the goals of their projects, both programmatic and research-related;
• Independently create client-ready deliverables with minimal oversight;
• Collaborate with Content Directors and Grants Consultants to refine project scopes;
• Explore creative solutions for preparing content and delivering it to clients efficiently;
• Represent Hanover alongside colleagues (on occasional client calls) in articulating findings from research.

Research Associate – Grants

Consultant

• Review and revise STEM- and/or health science-focused proposal narratives to optimize competitiveness;
• Work closely with clients to create strong grant proposals from conception to submission;
• Provide highly professional consultative service to clients throughout the grant writing process;
• Coordinating with remote proposal development teams to ensure all proposals are submitted in a timely manner;
• Independently create client-ready deliverables with minimal guidance or oversight;
• Manage tight deadlines to create proposals and deliverables requiring few edits quickly.

Business Development Associate – Higher Ed

Research Associate, Secondary Research – Higher Education Team

Grants Research Associate

Helpdesk Support Specialist – Tier 1

Research Associate – Grants

Grants Consultant – Scientific