Hanger, Inc.

Patient Coordinator

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Patient Access Coordinator

Clinician

• Collaborate with physicians in the evaluation and analysis of a patient’s need for prosthetic and/or orthotic services; recommend treatment options to physicians when necessary
• Examine and evaluate patient needs in relation to disease and functional loss
• Formulate design of prosthetic and/or orthotic devices
• Select materials, make cast measurements, model modifications, and layouts, taking into account new techniques and materials
• Perform fitting, including static and dynamic alignments
• Evaluate prosthetic and/or orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work
• Instruct patient in use of prosthetic and/or orthotic devices
• Identify and reconcile issues/problems to ensure patient satisfaction with devices provided
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health care professionals
• Utilize effective materials management, quality and performance processes to maximize device quality and medical efficacy, maintaining a proper balance with costs and operational/financial performance
• Meet with physicians, case managers and other referral sources to review prosthetic and/or orthotic services and capabilities; develop and enhance business relationships to identify and secure ongoing and future sources or referrals
• Plan and implement strategies to meet and exceed revenue targets in coordination with management
• Provide detailed clinical notes to patient records
• May mentor residents or newly certified clinicians
• Provide assistance to other clinical staff
• Provide information to administrative staff to conduct reimbursement activities
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements
• Perform other duties or special projects as assigned
• May be asked to perform on-call, hospital calls, or float between more than one Hanger Clinic location.

Prosthetist and Orthotist Clinician, CPO, CO, CP, Board Eligible

Account Executive

• Achieve clinic and territory revenue goals.
• Develop and execute sales and business growth plans for assigned clinics.
• Monitor referral trends and territory performance, addressing declines in business flow.
• Conduct quarterly business reviews with clinic leadership and stakeholders.
• Maintain and expand relationships with existing referral sources.
• Generate new referral sources through sales calls, in-services, cold calling, and networking.
• Achieve weekly activity metrics, including documented sales calls and educational sessions in Salesforce.
• Build a strong pipeline of prospective referral partners.
• Build collaborative relationships with clinicians, physicians, hospitals, skilled nursing facilities, rehabilitation centers, and allied health professionals.
• Provide ongoing customer service support and resolve referral source concerns.
• Connect referral partners with Hanger programs, continuing education opportunities, and community events.
• Develop strategic alliances with hospitals and Integrated Delivery Networks (IDNs).
• Support and lead RFP responses, proposals, presentations, and contracting initiatives.
• Coordinate contract negotiations and institutional fee increases in accordance with company guidelines.
• Create implementation plans and monitor contract performance metrics.
• Complete required facility and vendor credentialing.
• Identify and evaluate trade show and conference opportunities.
• Analyze ROI on business development activities and events.
• Execute regional growth initiatives and special projects.

Senior Account Executive, Healthcare

• Achieve clinic and territory revenue objectives.
• Build collaborative and consultative relationships with Hanger Clinic team
• Develop and implement strategies to maximize revenue from existing referral sources, generate new referral source sales.
• Work in hospital, skilled nursing and rehab type facilities patient care settings; Complete all hospital/facility vendor credentialing
• Develop Sales/Growth/Business plan with each clinic in assigned territory.
• Achieve existing referral source maintenance and expansion objectives: Provide service support, follow up to referral sources.
• Facilitate solutions around customer service challenges
• Facilitate connection of Hanger clinicians to referral sources through Hanger programs, CE and community events
• Close sales transaction and monitor business. Follow up as necessary to secure business.
• Develop clinic account management plans to measure and monitor business flow from key referral sources.
• Develop plan for referral sources that are not fully penetrated.
• Monitor territory performance through regular review of referral reports, looking for drops in business flow.
• Conduct quarterly business reviews with internal local management team
• Achieve new referral source sales objectives: Achieve a minimum of 40 sales calls and 2 in-services per week documented in Salesforce
• Conduct extensive new referral source development program including customer in-service meetings w/clinical partners, cold calls, drop ins, etc.
• Achieve minimum requirements with referrals sources for CEUs and In-Services with clinical partners
• Develop ample pipeline of potential new referral prospects.
• Facilitate connection of Hanger clinicians to referral sources through Hanger programs, CE and community events
• Close sales transaction and monitor business. Follow up as necessary to secure business.
• Assumes responsibility for executing various sales growth initiatives and special projects in a geographic area, as assigned by the appropriate RSM
• Identify and validate trade shows and conference opportunities throughout territory
• Analyze ROI for all trade shows and conference opportunities and ensure they are in alignment with the growth strategy for the region
• Support new hire on-boarding and training of BDAs & BDMs: Field rides with BDAs/BDMs as needed
• Empower human potential by consistently demonstrating the Hanger values
• Demonstrates clear understanding of the enterprise initiatives and focus, "big picture"
• Demonstrates clear understanding of all Hanger resources (intranet, OneSource, Salesforce, etc.)
• High level of proficiency around all BDM administrative duties
• Demonstrates exceptional internal collaboration
• Proven track record of success with internal team and revenue growth
• Facilitate networking within the national BDM and Ampower teams
• Develop strategic alliances with hospitals/IDNs through: Identify & pursue strategic alliances that drive growth within the territory/region
• Coordinate any contract/agreement as necessary in accordance with company guidelines (financial and legal)
• Pursue and sell institution contract fee increases
• Supports the development and delivery of proposals, presentations, responses to RFPs, etc. in an effort to improve contracting efforts with local or regional payers, large healthcare facilities, and other potential sources of business in local territory
• Lead & coordinate RFP responses
• Drive collaboration throughout all internal stakeholders to ensure alignment
• Create sales plans to maximize full contract opportunity; collaborate with clinic management to create clinical support plan
• Collaborate with all stakeholders to build protocols and implementation plan
• Monitor key performance indicators with both internal and external stakeholders
• Conduct quarterly business reviews with internal and external stakeholders

• Provide customer service and technical support to assigned customers through regular onsite calls.
• Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
• This is a part-time position and requires daily driving, up to 8 hours per day, 3 days a week, with travel to multiple locations across the greater Austin, TX area and surrounding communities.
• There is potential for this role to transition to full‑time in the future based on business needs and performance.
• Restock cabinets and track materials to meet customer requirements.
• Support customers in management of Patient Notification Forms and other required paperwork.
• Perform cycle count on each cabinet 1-2X a week
• Cabinet maintenance including: Ensuring cabinet tidiness and appearance Adding/deleting products as necessary
• Perform cabinet reconfigurations & relocation
• Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager
• Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes
• Function as lead role in monitoring, reporting and reducing inventory.
• Log issues on shipment issues or mis-pick issues.
• Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
• Elevate problems to Account Manager as necessary.

Rehab Sales and Service Representative – Part-Time

Clinical Assistant

• Provide OTS orthotics independently
• Under direct supervision, assist practitioners with patient care
• Prepare a room and patient for treatment, make and modify molds, perform technical fabrication, and complete administrative tasks
• Complete and maintain accurate documentation of patient care provided
• Execute modifications, adjustments, and repairs as determined by the supervising clinician
• Perform selected patient care procedures, including the fitting of soft good items
• Provide alterations to the fitting of soft good items, if necessary
• Provide patient follow-up for selected orthotic and prosthetic patients under direction of supervising certified clinician
• Perform shipping, receiving, and monitor inventory and other clerical tasks
• Contact vendors to order prosthetic and orthotic materials
• Ensure all patient procedures are performed in alignment with the certifying clinician

Technician

• Assemble composite components and orthotic/prosthetic devices according to specifications, work instructions, and quality standards
• Inspect assemblies for defects, dimensional accuracy, and compliance with established standards; identify and escalate quality issues with agility
• Use assembly software and integrated production tracking systems to record work progress, log quality findings, and maintain accurate documentation
• Collaborate with Production, Quality, and Engineering teams to solve assembly problems creatively and implement process improvements
• Maintain organized, clean workstations; manage inventory of parts and materials with attention to detail
• Respond with agility to changing production schedules, priorities, and customer requirements
• Provide feedback on process barriers; demonstrate curiosity about how our systems and workflows impact assembly quality and efficiency
• Support continuous improvement initiatives through active participation in problem-solving discussions and team projects

Assembly Technician

Administration

• Responsible for the accounting and coordination for multiple sub-entities of Hanger, Inc., related to the acquisition and fulfillment of government grant projects throughout the full grant lifecycle
• Monthly grant financial activity analysis and administration with respect to government agencies
• Overseeing functions related to payroll preparation and tracking
• Managing the daily office functions such as purchasing and facilities and general administration needs
• Monitor grant expenditures against approved budgets and periods of performance
• Prepare and/or support monthly reimbursement requests, invoices, cash drawdowns
• Liaison between research and accounting / finance teams and adjust project tracking for items such as re-budgets
• Support the development and submission of grant proposals including budget development
• Maintain these databases/systems and provide reports to staff and leadership as needed
• Track grant-funded equipment, supplies, and other property purchased with government funds

Grant Administration Analyst

Cloud Engineer

• Troubleshoot reported incidents and problems.
• Provide support for any problems associated with the platform infrastructure for OnPrem, IaaS, PaaS, and SaaS.
• Develop documentation and mentor Jr. team members in process development, documentation standards, and remediation processes.
• Design technology solutions that meet technical requirements as defined by architectural documentation both on on-premise and cloud-based IaaS, PaaS, and SaaS.
• Document and maintain an inventory of all technology platforms.
• Install, configure, and maintain server software including configurations such as IP, SAN, OS, Policies, etc .
• Monitor, administer and support all infrastructure technology platforms.
• Monitor and maintain on-premise and cloud-based backup and recovery service as documented by Hanger policies and Standard Operating Procedures.
• Develop and implement automated backup strategies for both on-premises and cloud infrastructure.
• Automate the failover and fallback process to ensure reliability and availability using Azure Backup and Azure Site Recovery.
• Works on complex issues where analysis of situations or data requires an in-depth and expert evaluation of variable factors including external service providers, administrative controls, architectural principals, and business objectives.
• Provide subject matter expertise in the implementation and development of on-premise and cloud-based technology services across all technology delivery methods including IaaS, PaaS, and SaaS.

Patient Access Coordinator

Prosthetist and Orthotist Clinician, CPO, CO, CP, Board Eligible

Senior Account Executive, Healthcare

Senior Account Executive, Healthcare

Rehab Sales and Service Representative – Part-Time

Clinical Assistant

Clinical Assistant

Assembly Technician

Grant Administration Analyst

Cloud Engineer III