Rehab Sales and Service Representative – Part-Time

Hanger, Inc.

Rehab Sales and Service Rep providing customer service and technical support in Austin, TX. Maintaining cabinet stock and managing patient paperwork with driving responsibilities in the local area.

Posted 7/1/2026part-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide customer service and technical support to assigned customers through regular onsite calls.
Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
This is a part-time position and requires daily driving, up to 8 hours per day, 3 days a week, with travel to multiple locations across the greater Austin, TX area and surrounding communities.
There is potential for this role to transition to full‑time in the future based on business needs and performance.
Restock cabinets and track materials to meet customer requirements.
Support customers in management of Patient Notification Forms and other required paperwork.
Perform cycle count on each cabinet 1-2X a week
Cabinet maintenance including: Ensuring cabinet tidiness and appearance Adding/deleting products as necessary
Perform cabinet reconfigurations & relocation
Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager
Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes
Function as lead role in monitoring, reporting and reducing inventory.
Log issues on shipment issues or mis-pick issues.
Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
Elevate problems to Account Manager as necessary.

Requirements

What you’ll need

Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
Ability to gather data, compile information, and prepare reports
Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in MS Excel, MW Word and PowerPoint.
Knowledge of billing and collection procedures is a plus.
Knowledge of DME products and industry preferred.
Effective oral/written communication skills.
Excellent interpersonal skills.
HS degree; college degree a plus
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
1 -2 years working in a large hospital environment required
Experience in procurement or materials management role preferred

Benefits

Comp & perks

8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inventory TrackingCabinet MaintenanceData GatheringReport PreparationCycle Counting

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsAttention to Detail

Certifications

Valid Driver’s License