Hanger, Inc.

Administration

• Serve as the primary front‑of‑office contact for patients and visitors
• Manage patient intake, registration, and insurance verification
• Collect copays, deductibles, and co‑insurance
• Schedule follow‑up appointments and coordinate care plans
• Maintain accurate electronic health records
• Partner with internal teams (including RCM) to support clinic operations
• Help identify workflow improvements and support front office consistency

Medical Office Administrator

Analyst

• Provide hands-on analytical and consultative support for Hanger’s compensation programs
• Partner closely with HR Business Partners, Finance, and business leaders to deliver market-aligned compensation practices
• Serve as a trusted compensation partner to HR Business Partners and business leaders

Compensation Analyst III

Recruitment

• Support Hanger Corporate by screening resumes and interviewing applicants
• Refer well-qualified applicants to hiring managers
• Understand and support the recruiting needs of the hiring managers
• Serve as a liaison for the Human Resources Department
• Perform full lifecycle recruiting and maintain excellent relations with hiring managers and candidates
• Review resumes and candidate credentials for appropriateness of skills, experience and knowledge
• Use Boolean and other search options to find qualified candidates
• Administer applicant tracking system including creating requisitions
• Perform post-offer tracking, and develop ad hoc reports as requested
• Provide exceptional service and full lifecycle recruiting for assigned job openings
• Confer with hiring managers to identify personnel needs, workforce planning strategies, and search assignments
• Leverage online recruiting resources to identify and recruit best candidates
• Provide complete, accurate, and inspiring information to candidates about the company and position
• Prescreen candidates and create prescreening questions for hiring managers

Corporate Recruiter / Talent Acquisition Partner

Artificial Intelligence

• Own and maintain Hanger's AI Strategy and Roadmap with clear milestones and success criteria
• Conduct AI Strategy and Roadmap refreshes as technology evolves, data matures, strategic priorities shift, and benefits are realized
• Build a deep understanding of the business problems, workflows, and operational realities across Hanger and bring that context into every AI initiative to ensure solutions are grounded in how the business works
• Apply rigorous judgement on whether AI is the right solution to a given problem or opportunity by distinguishing between problems best solved by AI, process redesign, automation, or other solutions
• Define and maintain AI decision rights, including who approves new use cases, who owns adoption outcomes, and how AI outputs requiring human review are handled
• Serve as the primary filter between business demand and AI execution by evaluating incoming ideas against other technology investments and recommending prioritization to executives
• Define and sequence the AI initiative portfolio across six opportunity areas: clinical operations, revenue cycle and financial performance, corporate function efficiency and decision intelligence, supply chain and distribution, fabrication and manufacturing, and clinical access and outcomes
• Partner with IT and external vendors to ensure AI solutions represent the voice of the business and are built to realize projected business value
• Own solution integrity through go-live by ensuring the right problem is being solved, the workflow integration is sound, and the conditions for adoption are in place before deployment
• Chair the AI Strategy Committee that includes subject matter experts from HDT, Legal, Compliance, Finance, Organizational Effectiveness, EPMO, and the Office of Operational Analytics
• Prepare and present AI strategy updates to the AI Steering Committee
• Drive AI policy updates in partnership with IT, Legal, Risk, and Security to ensure policy keeps pace with the rate of deployment

Director, AI Strategy

• Provides hands-on analytical and consultative support for Hanger’s compensation programs
• Partners closely with HR Business Partners, Finance, and business leaders to deliver pay practices
• Supports annual merit and bonus cycles by preparing, validating, and consolidating department-specific workbooks

Total Rewards Analyst III

Product Manager

• Analyze market trends, competitive positioning, payor dynamics, pricing strategy and clinical evidence to develop data-driven product investment recommendations
• Define and communicate market requirements and opportunity sizing to inform product development decisions; lead commercial stage-gate reviews and lifecycle planning through end-of-life
• Serve as the commercial and customer voice throughout the product development process, building business models, contributing VOC findings, market insight, and competitive intelligence to inform product decisions
• Define well-scoped problem statements and market requirements that give the product development team a clear picture of unmet customer needs
• Build and own go-to-market plans for product launches and line extensions, including segment definition, value proposition, pricing rationale, channel strategy, and launch sequencing
• Lead launch readiness reviews and coordinate across Sales, Marketing, Clinical Education, and Operations to ensure all downstream touchpoints are prepared
• Track commercial KPIs – revenue performance, adoption metrics – and identify and resolve barriers to adoption through cross-functional solutions
• Own the marketing brief for assigned product lines: define target audiences, key messages, proof points, and calls to action for each buyer and influencer segment (patient, Prosthetist, payer, referring physician)
• Partner with Marketing and Communications to develop clinically credible, differentiated campaigns and sales enablement tools – training guides, objection handling, competitive positioning, product one-pagers, and demo scripts
• Monitor adoption metrics post-launch, identify execution gaps, and develop corrective plans; support development of clinical evidence-based marketing content including outcome summaries and peer education materials
• Design and lead VOC programs: clinician interviews, patient feedback sessions, field ride alongs, and KOL engagement
• Synthesize qualitative and quantitative feedback into prioritized problem statements that inform product requirements, positioning, and commercial strategy
• Analyze competitive positioning, payer trends, and market dynamics to surface actionable insights; close the loop with stakeholders on how feedback shaped decisions
• Drive alignment across senior functional leaders on complex, multi-workstream initiatives. Lead cross-functional working groups to manage dependencies across functions without creating bottlenecks; escalate risks proactively with proposed solutions
• Mentor and support the broader product management team across brands and portfolios, modeling PM best practices and contributing to team capability development
• Define success metrics and measurement plans for each product; monitor performance and develop data-driven strategies supported by ROI analyses
• Identify patterns in clinical utilization, sales, and outcomes data to inform prioritization; present clear, audience-appropriate reporting and strategic recommendations to leadership

Senior Product Manager

Software Engineer

• Assist engineers in product return assessment and either repair or discard
• Assist engineers in material testing and qualification of 2 nd source adhesives
• Assist engineers and facility managers with installing equipment and support infrastructure
• Inspect failure modes and assess for root cause
• Perform other assigned duties

Engineering Intern

Account Executive

• Leads efforts around creation and initiation of sales strategy for assigned hospital customers and Group Purchasing Organization (GPO)
• Develop strategic hospital partnerships that drive revenue in both direct sales and downstream Hanger O&P business
• Select, train and develop National Account Director team to ensure top performance and high level team engagement
• Develop relationships and negotiate contracts with hospital systems and GPO partners at the corporate level
• Provide leadership and coaching on hospital and health systems strategy to NAD team and to Hanger Clinic Leadership
• Create and maintain Hanger favorable contracting constructs that drive retention strategy
• Work with Zone Sales Leadership team to establish goals, strategic sales plans, and targets
• Partner with Hanger Enterprise team on creating, integrating, and coordinating products and services that differentiate Hanger
• Partner with field teams to drive growth at local and regional level
• Collaborate with marketing organization for the development and execution of a value proposition for hospitals
• Manage and own relationship between Hanger and external partners whom we collaborate with to support hospital agreements
• Maintain a solid understanding of current market dynamics and healthcare trends within the industry and leading hospital systems
• Establish executive level relationships with all stakeholders
• Partner in defining the approach and metrics to measure the effectiveness of Hanger’s hospital relationships
• Perform other related project, system and analytical duties as required

National Account Director

Billing Specialist

• Responsible for the timely review and submission of medical claims to insurance companies from a wide variety of providers and clinics
• Knowledgeable of all aspects of the financial process from scheduling, billing, and collections
• Review patient bills for accuracy and completeness in a timely manner
• Take the initiative to obtain missing information to ensure claims are submitted accurately and timely
• Knowledge of insurance rules and guidelines; such as, Medicare and Medicaid
• Adhere to billing guidelines, policies, and procedures
• Identify the proper party to be billed; such as, insurance company or patient
• Complete the entire required billing checklists prior to submission
• Perform follow up activities to ensure documentation is gathered in a timely manner
• Communicate with clinic personnel and insurance companies
• Ensure necessary documentation is included or coordinate with appropriate clinic to update records

Billing Specialist – Part Time

Manager

• Plan and coordinate available resources to achieve quality, production and financial objectives
• Organize daily work flow to produce highest productivity possible within the department while maintaining product quality
• Schedule and expedite all work through the department
• Order all necessary materials and components required to meet daily production schedule
• Recruit, hire, train, and develop department personnel
• Facilitate communication between practitioners and technicians on technical issues to enhance quality control
• Ensure a safe working environment and promote safety awareness among employees
• Ensure compliance with Occupational Safety and Health Administration (OSHA) standards and other governmental rules and regulations
• Lead daily execution to meet operational KPIs (People, Safety, Delivery, Quality, Cost)

Manager, Central Fab – Prosthetics & Orthotics

Bilingual

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Patient Access Coordinator, Bilingual Spanish/English

Human Resources

• Acting as a trusted advisor and thought leader to the business leadership team, the Senior HR Business Partner will coach senior leaders, managers, and employees while delivering talent, leadership, and organizational solutions that drive measurable business outcomes.
• Ensure teams are optimally structured to support current and future business needs, while enabling leadership and employee development through the planning and execution of strategic HR initiatives.
• Responsible for core talent and HR programs, including performance management cycles, compensation planning, engagement surveys, and ongoing talent reviews.
• Establish excellent relationships with business leaders and employees in assigned client groups to build an understanding of their strategies, challenges, opportunities, and needs.
• Develop collaborative partnerships with business client groups and across the HR team to ensure consistent alignment with goals and priorities and to develop and implement effective solutions.
• Analyze data, metrics, and trends in partnership with business leaders to make informed decisions.
• Coach management on people-related matters including employee relations, conflict resolution, company policy interpretation, and management principles.
• Provide guidance, coaching, and advice in performance-related matters.
• Ensure legal compliance and mitigate risk. Foster the company’s culture while encouraging open and transparent communications.
• Implement employee engagement activities for the client group. Contribute to the design and implementation of integrated talent solutions that drive positive changes across the organization.

Senior HR Business Partner – Regional, Midwest, Chicago

Designer

• Work with the technical aspects of designing and digital process for fabrication of Orthotics and/or Prosthetic devices.
• Oversee digital processes (scanning and designing) to fabricate orthotic and/or prosthetic devices.
• Utilize computer design processes to generate digital files for manufacturing.
• Enforce required quality and productivity standards to lead the CDC team.
• Contact clinicians and fabrication centers to resolve technical issues on designs or modification used in fabrication.
• Direct and assist training of Design technicians in all aspects of design process & quality standards.
• Facilitate communication with clinicians on technical issues to ensure expectations are met and resolve any issues to promote excellent service.
• Ensure all Computer Design Center (CDC) employees understand expectations for service and design protocols.
• Drive continuous cross training to promote flexibility among the entire CDC team.
• Provide employees with all necessary resources and direct feedback so they can fully achieve the expectations of their position.
• Assist, direct, and set goals in the organization to improve efficiency and enforce quality and operational standards.

Senior Supervisor, Computer Design Center

• Manage practice operations to ensure achievement of daily, weekly and monthly goals for sales, revenues, cash and accounts receivable.
• Maintain quality assurance programs to ensure patient satisfaction with practice services.
• Coordinate sales and marketing plans to develop and enhance referral sources and expand revenue opportunities.
• Manage practice expenses and materials to meet or exceed budget projections.
• Ensure bloodborne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other safety and governmental regulations are adhered to.
• Ensure that all employees abide by the policies and procedures outlined in the Hanger Compliance Program and Code of Professional and Business Ethics
• Ensure practice employees are provided with the resources and incentives to achieve the expectations of their position.
• Ensure accurate and complete documentation records are kept by all practitioners.
• Provide direct patient care service for the treatment of Orthotic and/or Prosthetic conditions as appropriate.

Clinic Manager, Certified Prosthetist Orthotist

Project Manager

• Define project scope, objectives, milestones, and deliverables in collaboration with stakeholders and technical leads.
• Develop and maintain detailed project plans, schedules, RAID logs, and resource allocation plans.
• Lead cross-functional project teams through the full project lifecycle using Agile, Waterfall, or hybrid methodologies as appropriate.
• Monitor project performance against baseline metrics and proactively address deviations.
• Provide direction and leadership to all resources in the performance of project assignments and activities.
• Identify and coordinate solutions to complex problems considering resources, human and system capacity, and limitations.
• In cooperation with Business Analysts and technical SMEs, guide development of detailed requirements, based on a thorough understanding of the business goals, objectives, and user needs.
• Serve as the primary point of contact for business leads, technical leads, and third-party technology vendors.
• Facilitate regular project status meetings, steering committee updates, and executive briefings.
• Manage vendor deliverables, SLAs, and contract milestones in accordance with executed contract terms.
• Effectively communicate and work with business users, analysts, project leaders, developers, and all levels of management across the enterprise in a fast-paced environment.
• Identify, assess, and mitigate project risks, with particular attention to data privacy (HIPAA), clinical safety, and change management.
• Work with the project team to develop and document mitigation plans to minimize the impact of risks if they trigger.
• Understand and maintain adherence to the established EPMO methodologies, policies, and procedures to successfully deliver complex projects.
• Demonstrate an understanding of quality standards and apply those to project planning, execution, and documentation.
• Ensure project team members understand the importance of applying quality practices to the outcome of the project.
• Own adherence to approved project budgets, including forecasting, variance reporting, labor tracking, and invoice validation.
• Partner with Finance and department leaders to develop and manage capital and operational project expenditures.
• Produce clear, data-driven project dashboards, status reports, and post-implementation reviews for leadership.
• Champion EPMO standards, templates, and best practices to drive consistency and maturity across the project portfolio.
• Contribute to lessons-learned processes and apply insights to improve future project delivery.