Hanger, Inc.

Medical Office Administrator

Hanger, Inc.

full-time

Posted on:

Location Type: Office

Location: Norman • Oklahoma • United States

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About the role

  • Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
  • Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
  • Collect patient payments, including deductibles, copays, and co-insurance at the front desk
  • Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
  • Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
  • Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
  • Ensure accurate and complete electronic health records for all patients

Requirements

  • High school diploma or equivalent combination of education and experience required.
  • Less than one year of customer service, administrative or related experience required.
  • Experience in a receptionist position or experience with medical front office procedures preferred.
  • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
  • Strong interpersonal, oral (including telephone) and written communication skills.
  • Ability to key 30 words per minute with accuracy required.
  • Ability to work with handicapped individuals.
  • Understanding of Alpha filing system.
  • Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
  • Ability to use a computer, including Windows-based software and e-mail.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Benefits
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrative skillsmedical front office proceduresmedical reimbursementmedical terminologyAlpha filing systemdata entry30 words per minute typingoffice equipment operation
Soft Skills
interpersonal skillsoral communicationwritten communicationcollaborationproblem-solvingattention to detailcustomer assistance
Certifications
high school diplomavalid driver’s license