Handyman Connection

Sales

• Conduct on-site visits with homeowners in Douglas County and Southern Denver Metro
• Take measurements and photos and prepare proposals using estimating software
• Present estimates, communicate company value, and close and book jobs
• Sell jobs at or above the company’s target gross profit
• Build referral relationships with Realtors, property managers, and local business owners
• Handle customer questions, concerns, warranty issues, and follow-ups
• Collaborate with office and field staff for smooth project execution

Sales Associate – Handyman

Project Manager

• Oversee residential remodeling projects from estimate through completion
• Manage residential construction projects from start to finish
• Serve as the primary point of contact for customers
• Coordinate materials, permits, inspections, and craftsmen
• Conduct site visits to ensure quality, scope, and progress
• Manage change orders and final walkthroughs
• Maintain consistent customer communication and follow-ups

Construction Project Manager – Handyman

Outside Sales

• Sales & Revenue Architecture
• High-Velocity Sales: Execute weekly goal estimate, maintaining a 60%+ closing ratio to secure weekly job booking and collections goals.
• Consultative Upselling: Identify bundling opportunities (e.g., adding a faucet replacement to a drywall patch) to maintain a goal-driven Average Job Value.
• Objection Handling: Master the "Isolate the Objection" tactic to protect margins: "I completely understand. This is a significant investment. Please help me understand... do you mean the project isn't worth it, or do you not have the budget?"
• Technical Project Management & Oversight
• Expert Estimating: Create professional, itemized scopes and estimates.
• Margin Protection: Apply markup rules and always include a material contingency.
• Craftsman Liaison: Act as the technical authority for our craftsmen, troubleshooting issues in Carpentry, Drywall, Minor Plumbing/Electrical, and Tile.
• Strategic Material Procurement
• Proactive Sourcing: Source and procure materials required for projects, ensuring quality and cost-efficiency.
• Vendor Management: Maintain and negotiate relationships with local suppliers to ensure Handyman Connection receives competitive pricing and priority availability.
• Inventory Control: Monitor supply levels for common "truck stock" items to support ongoing projects.
• Operational Command & Data Integrity
• Customer Service & Operations Coordinator (CSOC) Partnership: Collaborate with the Customer Service & Operations Coordinator to ensure lead data is sanitized and synced across ClientTether, Dispatch, and Helcim.
• Pre-Flight Logistics: Conduct "Material Verification" to ensure all finish materials (faucets, lighting, etc.) are on-site before a pro arrives.

Sales & Field Operations Manager

General

• Complete maintenance or remodeling project by providing construction skills for residents and businesses in Ann Arbor and the surrounding area
• Evaluate requests, price out all jobs, troubleshoot and effectively communicate with clients
• Finalize appropriate job materials and quantities for all projects

Craftsman

• Meet Homeowners & Provide Estimates
• Sell & Book Jobs
• Maintain Profitability
• Cultivate Referral Partners
• Manage Communication
• Collaborate with the Team