Handshake

Support Specialist – Contract

Handshake

contract

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $25 per hour

About the role

  • Contribute 40 hours per week during our business hours, Monday through Friday
  • Provide amazing email and phone support to Handshake customers via internal ticketing systems
  • Resolving questions, bugs, feedback, and general inquiries
  • Attending team meetings (1-3 per week)
  • Completing administrative tasks (emails, checking daily announcements, training, etc.)
  • Use app demo environments, troubleshooting tools, help center, team communication channels, and internal documentation systems to find the quality answer for a wide range of users
  • Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience
  • Be both a support specialist and an experienced consultant for users of the Handshake platform

Requirements

  • ZenDesk experience
  • Programming, IT, data analysis or computer science courses, major or certifications
  • EdTech or Higher Edu, customer service, leadership background, majors, courses, certifications
  • Previous experience working in an Enterprise SaaS Customer Support team at a fast-paced startup or hypergrowth tech company, or customer focused position involving technical knowledge of a company's products and services
  • Relevant experience in cross-functional communication or close partnerships with various teams (Success, Sales, Product etc)
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprogrammingITcomputer science
Soft Skills
customer serviceleadershipcross-functional communication