Senior Manager, Business Banking Digital & Payments Strategy
Hancock Whitney
full-time
Posted on:
Location Type: Office
Location: Gulfport • Louisiana • Mississippi • United States
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Job Level
About the role
- Define and maintain Business Banking digital priorities across lending, onboarding, SBA, deposits, treasury management, merchant services, and payments.
- Partner with cross-functional teams to enhance workflows that improve speed, consistency, scalability, and client experience.
- Drive deeper and more effective use of existing platforms and digital solutions including nCino and related tools.
- Lead an integrated Business Banking payments strategy spanning Treasury Management and Merchant Services.
- Define how payments capabilities fit within the Business Banking relationship model and end-to-end client journey.
- Partner on payments onboarding, activation, training, and field readiness to drive adoption and revenue impact.
- Support scalable SBA intake, tracking, and portfolio management through digital platforms while reducing manual workarounds and process friction.
- Coordinate Business Banking-driven enhancements with Technology, Legal, Risk, Compliance, and Operations partners.
- Establish and monitor adoption, usage, performance, and outcome metrics across digital and payments initiatives.
- Identify gaps and opportunities for continuous improvement to strengthen execution discipline and scalability across the Business Banking journey.
Requirements
- Bachelor’s degree (advanced professional experience in business banking, digital enablement, payments, and cross-functional transformation may be considered in lieu of formal advanced degrees.)
- 10 years of progressive experience in business banking, lending, SBA, or financial services strategy required.
- Demonstrated experience leading complex, cross-functional initiatives spanning product, credit, risk, digital, payments and operations.
- Experience supporting portfolio strategy, pricing alignment, workflow modernization, or digital transformation at scale.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business bankingdigital enablementpaymentslendingSBAportfolio managementworkflow modernizationdigital transformationperformance metricscross-functional initiatives
Soft Skills
leadershipcollaborationcommunicationstrategic thinkingproblem-solvingclient experience enhancementcontinuous improvementexecution disciplineadaptabilitytraining