Hammerspace

QA Engineer

• Lead the testing of Storage features by participating in product design and building test strategies through hands-on testing and automation
• Review feature designs and provide feedback to the development team to improve product quality and testability
• Devise test strategies to find product vulnerabilities through cross-functional, system and stress testing
• Work closely with developers to understand new and existing features, bug fixes and develop test cases for new features and regression testing
• Collaborate with the tools team to develop test automation for different product features
• Interface and work with the Customer Support team to understand customer issues, reproduce them in-house and debug them
• Work remotely with a global team, communicating effectively via Slack, Zoom, Email, Confluence and Jira

Senior Staff Software Engineer – QA

Engineer

• Act as the primary technical authority on-site, becoming an expert in the customer’s domain to identify and resolve real-world friction points before they escalate.
• Design and implement data architectures that accelerate AI/ML training pipelines, ensuring low-latency data access across hybrid-cloud environments.
• Build custom integrations, automation scripts, and "last-mile" solutions that bridge the gap between Hammerspace’s core product and the client’s bespoke infrastructure.
• Use your proximity to the action to identify new business problems, expansion opportunities, and emerging workloads that Hammerspace can solve.
• Partner with our Rotational Sustaining Engineering team to translate field-discovered bugs into core product features, ensuring that local fixes become global platform strengths.
• Translate complex technical hurdles into clear, actionable insights for both end-users (data scientists/IT admins) and executive leadership.

Forward Deployed Engineer

Support Engineer

• Build and Lead the Support Team
• Hire, mentor, and grow a high-performing global support organization
• Actively participate in complex customer escalations while developing your team’s skills and autonomy
• Work closely with Engineering, Product Management, and Customer Success
• Ensure customer issues are prioritized and resolved with urgency and care
• Define and implement best practices, SLAs, KPIs, and reporting processes
• Design scalable processes, anticipate future needs, and contribute to leadership culture
• Analyze support data and customer feedback to drive iterative improvement in service delivery

Senior Staff Software Engineer – QA

Forward Deployed Engineer

Senior Manager, Technical Support