Hamilton Medical

Customer Support

• Answer all incoming calls in a friendly and professional manner
• Receive and process incoming customer purchase orders
• Ensure customer purchase orders have the correct shipping address
• Send customer invoices via USPS mail, e-mail, and customer service portals as requested
• Process credit memos once items have been returned to inventory

Customer Service Representative

Accounts Receivable

• The AR Credit & Collections Clerk is responsible for managing customer accounts, ensuring timely payments, resolving billing issues, and supporting the credit and collections functions to maintain accurate and efficient financial operations.
• Daily processing of receivables and data entry.
• Process all credit card payments.
• Contact customers with past due balance and maintain detailed documentation of such calls, while maintaining professional and positive interaction with customers.
• Review daily credit hold reports to ensure the data contained in them is accurate and that appropriate action is taken to resolve any issues.
• Process miscellaneous cash receipts.
• Monitor accounts for potential write-offs.
• Once identified, these balances will be referred to management.
• Serve as a liaison between customers, Customer Service, sales reps, and other departmental managers to ensure a high level of customer satisfaction without compromising established credit and collections policies and procedures.
• Maintain copies of customer resale certificates as required.
• Ensure A/R files are periodically archived in accordance with established policies and procedures.
• Serve as a backup to the other Credit/Collections Staff.
• Special projects may be required or assigned.

Accounts Receivables, Credit & Collections Clerk – Temporary

Marketing

• Support company efforts in social media, design, webinar production, sales enablement and website updates.
• Assist in the development and execution of marketing campaigns across digital and traditional channels.
• Create and edit content for social media and email campaigns.
• Support event planning and promotional activities.
• Assist in the creation of basic social media graphics and visuals.
• Conduct market research and competitor analysis to support strategic initiatives.
• Collaborate with cross-functional teams including sales, product management, and clinical specialists.
• Assist with day-to-day marketing tasks as needed.

Marketing Intern

Engineer

• Improve existing operations and develop new manufacturing processes
• Reduce product cost, increasing quality and process yield
• Improve the reliability and stability of processes
• Evaluate and develop manufacturing processes or process improvements by gathering KPI and metric data
• Research, design, modify, and test manufacturing methods and equipment
• Train and guide manufacturing technicians in process improvements and requirements
• Investigate root cause of nonconformances and develop corrective actions
• Draft production process instructions and qualification documents
• Ensure product and process quality by designing testing methods
• Perform Risk Analysis and Mitigation
• Provide manufacturing decision-making information

Manufacturing Engineer II

Account Manager

• The Account Manager is responsible for all direct sales activities and support of Hamilton Medical, Inc. products within the Pacific Northwest territory
• Achieve 100% or greater of assigned sales plan
• Perform and develop sales campaigns and initiatives to advance and close business
• Prepare monthly sales forecasts and monitor/manage changes to ensure that the sales pipeline of opportunities and activities are sufficient to meet sales quota
• Manage budget within prescribed guidelines
• Follow policies on allowed office and hospital visits per day to advance and close business
• Develop a territory sales pipeline and manage CRM tool in accordance with pipeline metrics and quarterly objectives
• Complete all sales activity reports and progress calls with assigned Manager
• Contribute to maximizing sales productivity and product adoption utilizing Hamilton's formal sales process
• Participate in regional or team meetings as scheduled to account for and report on analysis of sales activities
• Manage all field aspects of customer relations and satisfaction to enable adoption of Hamilton Medical solutions
• These initiatives include equipment installation, training, in-service education, applications development, and customer follow-up
• Work closely with Clinical Applications Specialist to align objectives and effectively schedule clinical specialist resources
• Other duties as assigned.

Account Manager – Pacific Northwest

• Serve as the internal project lead for ERP/MRP development and implementation initiatives, coordinating with IT teams and external vendors
• Lead the evaluation, implementation, and enhancement of tools that integrate with ERP/MRP systems
• Act as a liaison between business stakeholders and IT, translating functional requirements into actionable project plans
• Provide day-to-day administrative support for ERP/MRP systems, including user access management, configuration assistance, and troubleshooting
• Serve as the first point of contact for end-user support, resolving issues or escalating as needed
• Develop, maintain, and distribute reports and dashboards to support business operations and decision-making
• Coordinate and deliver user training, including the creation of documentation and reference materials
• Maintain system documentation and records in compliance with company standards and regulatory requirements (ISO/FDA)
• Identify and implement opportunities to improve system usage, data quality, and administrative workflows
• Support software validation activities in accordance with internal procedures and regulatory standards
• Assist Manufacturing and Operations teams with data collection, entry, and validation to support production metrics
• Contribute to special projects, including AI initiatives, with a focus on data quality, validation, and accuracy

ERP Support Specialist

QA Engineer

• Work with the Quality and manufacturing teams to support the production of medical equipment
• Perform dimensional and visual inspections of various precision mechanical and electronic parts
• Utilize appropriate measurement tools for assigned tasks
• Generate and maintain inspection documents and files
• Assist Engineers in identifying and troubleshooting discrepant materials

Quality Assurance Technician

• Responsible for driving the adoption and clinical integration of advanced therapy systems
• Manage all direct sales activities and support of select Hamilton Medical products within the assigned territory
• Perform and develop sales campaigns and initiatives to close business
• Prepare monthly sales forecasts and manage changes to ensure sufficient sales pipeline
• Manage budget and follow policies on allowed visits per day
• Develop pipeline and manage CRM tool in accordance with metrics and objectives
• Complete sales activity reports and contribute to maximizing sales productivity