Billing Specialist
Merchant & Gould P.C.
Billing Coordinator II
HALO Branded Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $16 - $20 per hour
Job Level
JuniorMid-Level
About the role
- Review and resolve pricing discrepancies between customer orders and vendor invoices in collaboration with Order Processing team
- Serve as a direct point of contact for customers and assigned Account Executives to address billing-related inquiries
- Maintain consistency by ensuring 90% of invoicing occurs within the 0–14 day time frame
- Escalate orders to leadership as necessary to ensure timely invoicing
- Attend team meetings and provide insights on trends, resolution steps, and exceptions
- Prepare, update, and maintain Excel spreadsheets as needed
- Communicate effectively with Account Executives to resolve billing issues and provide one-touch resolution where possible
- Exercise autonomy to diagnose customer situations and make sound decisions on prioritization to meet deadlines
- Apply knowledge of sales orders, including cost, sell commission margins, and adjustments
- Review freight charges and accurately apply or remove them as needed
- Independently manage order holds and release workflows
- Adapt to specific workflows that may vary depending on the team assignment
Requirements
- 2+ years of experience in B2B and/or B2C Billing, Accounts Payable, Accounts Receivable
- Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook and Teams
- Experience in NetSuite and SharePoint is highly preferred
- Excellent typing (40 WPM) and 10-key data entry skills (8,000 KPM)
- Strong verbal and written communication skills
- Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines
- Ability to multi-task and perform well under pressure
- Positive and professional demeanor with a strong customer service orientation
- Proven problem-solving and critical thinking capabilities
- Flexibility to work both independently and in a team environment
- Willingness to work overtime when required
- Ability to independently manage the invoicing process with minimal supervision
- Preferred: previous experience working directly with customers or sales teams in a billing or finance-related environment
- Preferred: knowledge of sales order processes, commission structures, and margin adjustments
- Preferred: experience identifying billing trends and proposing process improvements
- Preferred: experience in Freight billing
- Remote role with Central Time work hours
