Customer Service and Sales Agent
Cennox
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Vault
About the role
- Responsible for upselling products and services to clients who call with issues on their safes; discover needs and recommend appropriate products and services
- Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
- Resolve customer-related issues and concerns
- Handle accounting and invoice-related issues
- Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
- Other duties as assigned
Requirements
- Demonstrate PC proficiency in MS Office and web-based applications
- Ability to learn specialized software programs and navigate company databases
- Familiarity with standard office equipment
- Ability to type 40wpm
- Excellent oral and written communication skills with ability to present data efficiently
- Strong organizational and multi-tasking skills
- High level of attention to detail
- Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
- Display relationship-building skills
- Ability to be a team player
- 2-3 years of inbound sales experience, required
- 2-3 years of customer service experience, required
- 2 years of college coursework in business or other related field, preferred
- High school diploma or equivalent
- Availability to work assigned shifts; call center open 24/7, 365 days a year
- Ability to sit or stand, and stay focused for long periods of time
- Vision correctable to 20/20
- Finger dexterity for keyboarding and computer usage