Hager Group

Support Engineer

• Handling user calls and tickets (incidents and service requests): qualify, investigate and resolve issues
• Remote assistance as needed
• Priority on level 1 support cases, but if it follows our best practices also some level 2 cases
• Work with L2 and L3 experts according to cases encountered
• Have the reflex to follow or document any needed knowledge in our Knowledge Base system
• Identify critical incidents and problems

IT Support Analyst

Sales

• Act as a trusted partner to the local Netherlands management team: engage with decision-makers, highlight financial impacts, and provide a robust data set to support decision-making
• Ensure transparent, reliable and clear management information
• Analyze performance, identify variances, and provide commentary with clear status on key drivers
• Contribute to monthly closing and reporting activities in close collaboration with the Accounting team
• Ensure compliance with legal and contractual obligations across the organization
• Challenge KPIs and their monitoring to improve efficiency using new digital tools

IT Support Analyst

Business Partner, Sales & Marketing