Digital Workplace Services Engineer

Hager Group

IT-Support Analyst providing 2nd & 3rd level support in Germany, Austria, and Luxembourg. Involves collaboration on international IT projects and support for users in multiple countries.

Posted 7/14/2026full-timeBlieskastel • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing 2nd and 3rd-level IT support, with a strong focus on hardware troubleshooting, network environments, and service quality improvement. Proficient in collaborating with IT teams and participating in international projects to enhance workplace technologies and digital services.

Highest-signal resume keywords

2nd And 3rd-Level SupportActive DirectoryM365PowerShell ScriptingITIL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Hardware TroubleshootingNetwork EnvironmentsMobile Device ManagementSoftware DistributionHelpdesk ToolsITSM ProcessesTicketing SystemsService-Oriented Working MethodsFault DiagnosisIncident Analysis

Soft Skills

CollaborationProblem SolvingCommunication

Tools & Technologies

IntuneEntraPC HardwarePrinter HardwareLabel PrintersScannersTabletsVehicle Terminals

Industry Keywords

Digital ServicesModern Workplace ConceptsService Quality ImprovementSustainable SolutionsBusiness Travel

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Qualified 2nd & 3rd‑level support for our users in Germany, Austria and Luxembourg
Analysis, handling and resolution of IT issues (Windows, hardware and software, mobile devices)
Fault diagnosis and remediation on site in Blieskastel as well as predominantly remote support at other locations
Analysis of recurring incidents and derivation of sustainable measures to improve service quality and stability
Close collaboration with internal IT teams to develop stable and sustainable solutions
Participation in international IT projects to introduce and further develop modern workplace concepts, technologies and digital services; depending on project requirements this may require on‑site presence at various locations and business travel outside Germany

Requirements

What you’ll need

Completed bachelor’s degree in Computer Science, Business Informatics or a comparable qualification (or successfully completed vocational training)
Strong technical aptitude, particularly with IT hardware
Basic knowledge of network or server environments
Experience working with Active Directory, M365, Intune, Entra, software distribution, helpdesk tools and MDM solutions
Confident handling of PC and printer hardware as well as mobile devices in office and production environments (e.g., label printers, scanners, tablets, vehicle terminals)
Experience in scripting (especially with PowerShell)
Experience with ITSM processes, ticketing systems and service‑oriented working methods, ideally aligned with ITIL
Good written and spoken English

Benefits

Comp & perks

A tailored onboarding program to support your first steps in the company
The opportunity to learn and develop through numerous training modules at our excellent in‑house Hi! University
Diverse career opportunities within the company through our internal mobility program