HackerRank

Technical Support Engineer

HackerRank

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Tech Stack

PythonRubySQL

About the role

  • Troubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents requiring rapid diagnosis and coordinated response, across web applications, APIs, ATS integrations, and developer tools.
  • Drive root-cause analysis with engineering, escalate appropriately, and advocate for customer-impacting fixes in a timely manner.
  • Guide customers through SSO (SAML/OIDC) and SCIM integration setup with Okta and other IdPs. standards, such as SAML and SCIM.
  • Act as the customer’s primary technical partner, guiding them toward the safest and most effective technical solution, not just the requested fix.
  • Contribute to post-incident learnings, documentation, or tooling improvements to reduce repeat issues.

Requirements

  • 4+ years of experience in a customer-facing technical support engineering or product support engineering role for an enterprise SaaS platform, with demonstrated ownership of complex enterprise escalations.
  • Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
  • Comfortable debugging production systems using logs, traces, and live data while minimizing customer impact.
  • Can build scripts and tools that accelerate and standardize troubleshooting.
  • Basic coding skills; can use Python or Ruby for automation or simple data validation.
  • Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLREST APIsPythonRubySAMLSCIMdebuggingautomationtroubleshootingroot-cause analysis
Soft Skills
customer-facingtechnical supportadvocacycommunicationproblem-solvingcollaborationownershipdocumentationguidanceincident management