Customer Success Manager

• - Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements.
• - Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap.
• - Manage the onboarding and ingestion of H1 data through cross-functional partnerships.
• - Conduct business reviews to track KPIs, surface insights, and identify growth opportunities.
• - Proactively identify, manage, and escalate risks.
• - Oversee multiple cross-functional initiatives across client organizations.
• - Deliver executive-level summaries highlighting ROI, adoption, and impact.
• - Collaborate with product, engineering, and support to resolve issues and enhance the customer experience.
• - Drive success metrics such as NPS, CSAT, and ARR growth.

Customer Success Manager – Health Plans, Digital Health

Research Analyst

• Become a subject matter expert in people data (publications, clinical trials, affiliations, society memberships, conference engagements)
• Operate as a data steward to validate and inform data quality and completeness processes
• Maintain consistency and integrity of data research
• Understand external data across regions and assess the healthcare data landscape
• Drive change through recommending process and performance improvement initiatives
• Collaborate with team members in the United States and India
• Identify, explain, and evaluate operational and data source problems and propose solutions
• Assess quality and completeness of regional data sources and inform technologically/strategically-driven data collection efforts

Customer Success Manager – Health Plans, Digital Health

Research Analyst, Korean Speaker