Customer Success Manager

• - Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements.
• - Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap.
• - Manage the onboarding and ingestion of H1 data through cross-functional partnerships.
• - Conduct business reviews to track KPIs, surface insights, and identify growth opportunities.
• - Proactively identify, manage, and escalate risks.
• - Oversee multiple cross-functional initiatives across client organizations.
• - Deliver executive-level summaries highlighting ROI, adoption, and impact.
• - Collaborate with product, engineering, and support to resolve issues and enhance the customer experience.
• - Drive success metrics such as NPS, CSAT, and ARR growth.

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