Scaled Customer Success Manager
Dropbox DocSend
Customer Success Manager – Health Plans, Digital Health
H1
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $108,000 per year
Job Level
Mid-LevelSenior
About the role
- - Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements.
- - Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap.
- - Manage the onboarding and ingestion of H1 data through cross-functional partnerships.
- - Conduct business reviews to track KPIs, surface insights, and identify growth opportunities.
- - Proactively identify, manage, and escalate risks.
- - Oversee multiple cross-functional initiatives across client organizations.
- - Deliver executive-level summaries highlighting ROI, adoption, and impact.
- - Collaborate with product, engineering, and support to resolve issues and enhance the customer experience.
- - Drive success metrics such as NPS, CSAT, and ARR growth.
Requirements
- - 3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company
- - Experience working in health plans, Insurance, digital health, provider data management organizations, or experience working in a highly-regulated industry
- - Familiarity with data products, API integrations, and technical onboarding processes
- - Strong project management skills, with experience owning a book of enterprise and mid-tier accounts
