H1

Customer Success Manager – Health Plans, Digital Health

H1

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $90,000 - $108,000 per year

Job Level

Mid-LevelSenior

About the role

  • - Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements.
  • - Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap.
  • - Manage the onboarding and ingestion of H1 data through cross-functional partnerships.
  • - Conduct business reviews to track KPIs, surface insights, and identify growth opportunities.
  • - Proactively identify, manage, and escalate risks.
  • - Oversee multiple cross-functional initiatives across client organizations.
  • - Deliver executive-level summaries highlighting ROI, adoption, and impact.
  • - Collaborate with product, engineering, and support to resolve issues and enhance the customer experience.
  • - Drive success metrics such as NPS, CSAT, and ARR growth.

Requirements

  • - 3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company
  • - Experience working in health plans, Insurance, digital health, provider data management organizations, or experience working in a highly-regulated industry
  • - Familiarity with data products, API integrations, and technical onboarding processes
  • - Strong project management skills, with experience owning a book of enterprise and mid-tier accounts