GVP, Professional Services
H1
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $230,000 - $250,000 per year
Job Level
About the role
- Own the full post-sale delivery engine of our business
- Build and scale a team spanning Forward Deployed Engineers, Solutions Insights, Implementation & Delivery, and a nascent Augmented Staffing practice
- Lead and develop a multi-functional Professional Services organization including Forward Deployed Engineers, Solutions Insights analysts, and Implementation/Delivery managers
- Guide requirements definition for Augmented Staffing engagements, partnering with the internal recruiting team on execution
- Own the professional services revenue number — bookings, backlog, and recognized revenue across all delivery lines
- Drive professional services gross margin targets; make tradeoffs between capacity, utilization, and pricing with discipline
- Partner with Sales on Professional Services scoping, pricing, and SOW structures at deal stage
- Define and enforce implementation methodology and time-to-value standards across all customer segments
- Establish scalable onboarding and delivery playbooks that reduce dependency on heroics
- Serve as executive sponsor for strategic accounts and escalation owner when delivery goes sideways
- Act as a direct counsel to the CEO on customer health, product-market fit signals from the field, and services strategy
- Influence product roadmap based on patterns observed across implementations; bridge the gap between what we sell and what customers need to succeed
- Define resource profiles and requirements in partnership with recruiting; maintain accountability for client satisfaction on placed resources
Requirements
- 8+ years in professional services, consulting, or customer success at B2B SaaS companies, with experience serving healthcare/pharma/life sciences clients
- 5+ years in a senior professional services leadership role owning a P&L with measurable revenue and margin targets
- Track record of scaling professional services organizations from early-stage through growth ($50M–$200M ARR range preferred)
- Experience with complex technical implementations; familiarity with forward-deployed or embedded engineering models is a strong plus
- Exposure to augmented staffing, managed services, or outcome-based delivery models preferred
- Operates as a peer to founders and C-suite; comfortable holding a strong position with data and exiting the debate aligned
- Builds trust through transparency — surfaces problems early, doesn't manage up with spin
- Grows talent deliberately; known for developing leaders, not just deploying individual contributors
- Balances commercial instincts with genuine customer empathy
- Willingness to travel to customer sites, HQ, and team offsites (~25–30%)
- Based in or able to reliably commute to New York, NY for key leadership rhythms
- Experience at a company that has navigated a similar ARR growth stage is strongly preferred
Benefits
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementrevenue managementmargin managementimplementation methodologytechnical implementationsaugmented staffingmanaged servicesoutcome-based delivery modelsscopingSOW structures
Soft Skills
leadershipteam buildingcustomer empathytransparencytrust buildingstrategic thinkinginfluencingproblem-solvingcommunicationcollaboration