H.I.G. Capital

Human Resources

• Administrate benefits plans, ensuring compliance with relevant legislation.
• Provide timely and accurate responses to employees with benefits-related inquiries and resolve escalated benefit issues.
• Update and organize benefits-related documentation, such as plan descriptions, SOPs, and training materials.
• Create and update benefit plan descriptions, handbooks, and training programs.
• Assist with benefits-related reporting and data analysis, including preparing reports for senior leadership and ensuring data accuracy.
• Partner with benefit providers to resolve claims issues, billing discrepancies, and other benefits-related matters.
• Support compliance efforts by ensuring benefit plans adhere to federal and state regulations, such as ERISA, COBRA, and HIPAA.
• Own the onboarding process to ensure a seamless experience for new hires.
• Maintain onboarding materials, assist with orientation sessions, and coordinate with various departments to ensure all necessary resources are in place for new employees.
• Generate and analyze HR data reports to inform decision-making and identify trends.

Senior Analyst, Human Resources Operations

Business Operations

• Work with key stakeholders within the H.I.G. Operations team to design and reengineer critical workflow processes to improve efficiencies of H.I.G. teams.
• Prepare documentation of process procedures and liaise between the H.I.G. business users (internal and external).
• Analyze current state issues and prepare future state recommendations.
• Prepare and maintain training material for workflow processes.
• Assist with change management – communication and ongoing training
• Assist with vendor selection processes including, RFI, RFP, Demo Scripts, Scoring and Final Analysis.
• Assist in the implementation of new systems across internal back–office teams (e.g., Accounting, Investor Services, Tax, Treasury, Co-Invest, Realty, etc.) and front-office (Deal, Capital Raising, and Legal/Compliance teams) within the organization.
• Support the development of project plans and project accountability to execute initiatives across internal and external teams.
• Prepare and assist present Steering Committee status reports to stakeholders.
• Identify problematic processes that are candidates for automation or redesign and collaborate with the business to agree on an ideal solution.
• Liaise with finance, operations, and technology teams to engineer and implement end-to-end automation solutions, including data pipelines, reporting workflows, and AI-driven process orchestration.
• Develop and configure AI-powered tools, custom prompts, and Claude Skills tailored to specific Finance and Operations workflows.
• Ability to define detailed requirements for processes, reports, and custom solutions across a variety of technology tools.
• Test team’s recommendations and configured processes to ensure they meet business requirements prior to presenting to end users.
• Efficiently manage projects and timelines.

Manager, Business Operations and Strategy

AI Engineer

• Drive measurable business impact across H.I.G. Capital’s portfolio companies through AI-powered automation.
• Evaluate and select third-party AI platforms and vertical SaaS tools.
• Lead end-to-end implementation; configure workflows, integrate with existing enterprise systems.
• Define baselines and success metrics before every deployment.
• Train portfolio company teams on deployed solutions to enable independent operation.

AI Engineer – Forward-Deployed

Artificial Intelligence

• Oversee the scalable architecture and product roadmap for ACE in partnership with the CTO and firm leadership
• Translate front-office workflows into platform requirements, release plans, and reliability and performance targets
• Manage vendor and partner relationships supporting the platform and represent H.I.G. with strategic AI providers
• Lead data, MCP, and connector integration across deal sourcing, CRM, research, document management, and portfolio reporting systems
• Establish reusable integration patterns, evaluation harnesses, and governance for new connections
• Drive adoption across investment professionals through workflow integration, white-glove support, and embedded enablement

Senior Analyst, Human Resources Operations

Manager, Business Operations and Strategy

AI Engineer – Forward-Deployed

Director, AI Enablement