
Technical Service Engineer II
H.B. Fuller
full-time
Posted on:
Location Type: Remote
Location: Colombia
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About the role
- Lab Assessments – manage customer substrates preparation/storage, schedule coater, run lab assessments on coaters, complete all testing and prepare a formal report summarizing results.
- Application Specification – Create new test methods when appropriate and prepare formal documentation for results.
- Quality Complaints – to obtain internal data from HBF manufacturing to evaluate complaints. Run trials/tests in the lab or on the coater to verify possible quality issues.
- Customer Demonstrations – Complete pre-demo plan, travel to customer location to run demonstration, prepare formal documentation of demonstration.
- Market Assessment – collect samples products from stores and evaluate market trends, product differences/similarities and adhesive usage.
- Product Recommendation – Determine the best product recommendations based on substrates & performance requirements. Run preliminary testing of adhesives to screen best candidates.
- Communication – formal reports will be completed of each project, updates to the Business Area and Technical Area on project status & priorities.
Requirements
- B.S. Degree in technical field (Chemistry, Science, Engineering)
- Demonstrated technical knowledge
- Basic mechanical skills
- Excellent communication skills
- Coachable
- Professional presentation skills
- Ability to collaborate cross-functionally
- Ability to acquire knowledge of adhesives performance and applications of product range within 6 month period
- Strong technical skills
- Excellent project management skills
- Excellent computer literacy
- Good understanding of supply chain process
- Ability to work in a fast and changing environment
- Ability to travel with region - approximately 50% of time.
Benefits
- H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
lab assessmentssubstrate preparationtest methodsquality evaluationadhesive testingproduct recommendationsproject managementmechanical skillscomputer literacysupply chain understanding
Soft Skills
communicationcoachableprofessional presentationcollaborationadaptabilitytechnical knowledgeproblem-solvingattention to detailtime managementcustomer service
Certifications
B.S. Degree in ChemistryB.S. Degree in ScienceB.S. Degree in Engineering