GVW Group

Manager

• Responsible for managing all aspects of service for dealerships and customers.
• Assists customers and dealers with troubleshooting and repair of service-related problems.
• Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region.
• Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
• Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team.
• Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling.
• Promote and ensure dealership has Autocar trained technicians to handle workload.
• Develop and manage strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
• Develops strong relationships with Regional Business Managers and National Account Sales in their region.
• Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
• Coordinates cost effective, self-managed travel schedules.

Regional Service Manager

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work.
• Assists customers and dealers with troubleshooting and repair of service-related problems.
• Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region.
• Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
• Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team.
• Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling.
• Promotes and ensures dealership has Autocar trained technicians to handle workload.
• Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
• Develops strong relationships with Regional Business Managers and National Account Sales in their region.
• Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
• Coordinates cost effective, self-managed travel schedules.

Regional Service Manager – Northwest

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work.
• Assists customers and dealers with troubleshooting and repair of service-related problems.
• Develop and manage strong relationships at all levels of the customer’s organization.
• Coordinates with engineering and technical service departments to ensure service performance and quality specifications are met.
• Tracks, reports, and follows up on product and technical issues for dealerships and customers.

Regional Service Manager – Midwest

Account Executive

• Responsible for the development and maintenance of fleet account customers within their territory
• Be a solutions provider comfortable dealing with all levels in an organization
• Develop close relationships and determine the needs of the customer
• Involved in all aspects of the account and region including pricing, new product development, logistical issues, operational compliance, and market/competitive analysis
• Focus on profitable growth, increased market share, and relationship management

Regional Service Manager

Regional Service Manager – Northwest

Regional Service Manager – Midwest

Regional Account Executive