Associate Engineer, Emergency Preparedness and Response
DTE Energy
Global Technical Support Engineer
Gunnebo Entrance Control
full-time
Posted on:
Origin: • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide remote technical support, occasionally out of hours.
- Install, configure, test, maintain, monitor, and troubleshoot associated Entrance Control end user hardware.
- Report to and assist the Technical Manager to perform site analysis, diagnosis, and resolution of complex hardware problems for all Entrance Systems.
- Prioritise and respond to customer demands and expectations and escalate where necessary.
- Liaise with colleagues and departments on varied technical issues.
- Update and close down Service Calls on the company’s Management System.
- Provide customer and client training.
- Assist in testing or evaluation of new products.
- Produce and maintain technical literature
- Backup and assist the Global Partner Network and other engineers to ensure most effective delivery of service provision.
- Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers.
- Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate.
- Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas.
- This role has budgetary responsibility as you’ll be responsible for stock/inventory control, correct reporting of activity & parts usage, along with flight and hotel booking.
Requirements
- Good mechanical, electronic & electrical knowledge.
- Ability to problem solve, to establish all the facts to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary.
- Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritise effectively, meet deadlines and targets, and use own initiative to get the job done.
- Experience of working within Entrance Control, Electro/Mechanical Field Service is highly desirable.
- Experience of working as a mobile technician.
- Excellent customer service skills and a commercial knowledge.
- Ability to handle changing priorities and work well under pressure whilst presenting a positive image.
- Have high level knowledge of electronic/electric circuitry.
- Ability to take ownership and accountability.
- Excellent communication skills, able to listen to and empathise with customers and present a positive image of the company.
- Mechanical and/or electrical qualification.
- Software programming knowledge is desirable
- In depth knowledge of Network / IP setup.
- Full driving license and passport.
- A proficient command of spoken English is essential, and an additional language is beneficial (Spanish/French preferred)
