Gunnebo Entrance Control

Sales

• Prepare and process order and documentation packages (materials, delivery notes, service documentation).
• Maintain service contracts, update records and support invoice preparation.
• Support project and service workflows by managing system updates and documentation.
• Ensure documentation accuracy (manuals, drawings, checklists).
• Handle recurring administrative tasks and deadlines within service and project flows.
• Identify retrofit and upgrade opportunities (motors, controllers, sensors, glass, access readers, safety upgrades).
• Prepare quotations for small upgrades, retrofit kits, spare part packages and extended service agreements.
• Conduct customer meetings (remote or on‑site) to scope smaller service jobs.
• Work closely with technicians to convert field findings into service sales.
• Proactively follow up on service leads, pending quotations and unconverted technician findings.
• Support the product sales team with technical inquiries
• Coordinate technical customer escalations

Technical Customer Service Sales Support

• Build and maintain strong relationships with key partners like Security Integrators, Security Consultants, General Contractors, Construction managers, and Architects to position the company as a trusted partner.
• Identify bid opportunities through Security Integrators, GC invitations, project leads, and industry networking.
• Attend pre-bid meetings and coordinate with GCs to clarify scope, schedule, and bid requirements.
• Develop competitive proposals and pricing strategies to secure awarded contracts.
• Negotiate scope changes, VE options, and contract terms to maintain profitability.
• Review architectural drawings, specifications, and hardware schedules to develop accurate product offering.
• Help oversee awarded projects through submittal, approval, procurement, and delivery phases.
• Collaborate with internal project management and logistics teams to align schedules and ensure timely material releases.
• Maintain communication with GCs, superintendents, and site personnel regarding project status, changes, and delivery coordination.
• Support field teams or subcontractors to resolve on-site issues related to scope or installation.
• Keep accurate bid logs, project status updates, and pipeline forecasts in CRM or project management systems.
• Collaborate with accounting and operations to ensure proper billing, documentation, and closeout.
• Participate in regular team meetings to review upcoming bids, workload, and strategic targets

Technical Customer Service Sales Support

Regional Sales Manager