Gunnebo Entrance Control

Field Engineer

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle
• Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
• Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
• Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
• Backup and assist the service team and other engineers to ensure most effective delivery of service provision
• Follow customer procedures to ensure efficient job closure
• Provide regular and professional communication with the call desk and management team
• Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
• Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
• Travel to other sites in US.
• Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
• Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
• As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling
• A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.

Business Development Rep

• Reporting to the Regional Director - UK & Ireland, you will support new business development across the South East, which includes Central London and Home Counties.
• This is a junior commercial role, so you will not be expected to know everything from day one.
• You will receive guidance from experienced sales and technical colleagues while learning how to identify opportunities, qualify customer needs and progress sales conversations.
• The role will suit someone who is proactive, curious and comfortable speaking with customers, contractors and partners.
• You will help build a pipeline of opportunities, follow up enquiries, arrange meetings and gradually take ownership of smaller opportunities as your confidence and experience grows.
• Technical support will be available to help with product selection, solution design and customer meetings.
• Research and identify potential new customers, projects and contacts within the South East region.
• Support the development of a prospect list, pipeline and simple territory plan.
• Follow up internal enquiries and help qualify whether opportunities are a good fit for Gunnebo.
• Book and attend customer meetings, initially with support from senior sales or technical colleagues.
• Learn how to understand customer requirements, including security, operational and budget considerations.
• Help prepare customer information, basic proposals and presentations with support from the wider team.
• Develop relationships with existing clients and look for appropriate cross-selling opportunities.
• Keep CRM and pipeline information up to date so opportunities are visible and easy to track.
• Stay aware of local projects, market activity and competitor information.
• Share updates, questions and potential issues with your manager early so the team can support you.
• Attend trade shows, exhibitions and customer visits where required.
• Travel daily within the region as part of the role.

Junior Business Development Manager

Engineer

• Work with internal Airport team (Project managers, Bid managers and Product managers) to provide technical, remote or on-site support for installation and commissioning.
• Work with internal Stakeholders such as Engineering Team, Operational teams, Global tech support teams, Spare parts teams and regional Support teams to deliver retrofit projects.
• Enhance Gunnebo documentation for Mass Transit products including and not limited to: Installation documents / O&M / Process Improvement and share all feedback with stakeholders to improve process.
• Assist on installing and testing the products during tradeshow.
• Assist with prototypes, and testing procedures.
• Drive the end-to-end Training for products: internal and external training

Field Engineer

Junior Business Development Manager

Technical Project Engineer – Mass Transit