Field Engineer

Gunnebo Entrance Control

Field Engineer supporting installation and maintenance of security systems within the Chicago area. Collaborating with customers and sales team to ensure service excellence and customer satisfaction.

Posted 7/10/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide Sales Engineering support for new opportunities throughout the Sales life cycle
Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
Backup and assist the service team and other engineers to ensure most effective delivery of service provision
Follow customer procedures to ensure efficient job closure
Provide regular and professional communication with the call desk and management team
Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
Travel to other sites in US.
Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling
A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.

Requirements

What you’ll need

Experience working independently as a service/installation technician
Demonstrable experience of working with turnstiles and electrical installs
Ability to work with contractors and end-users to provide product and installation support
Knowledge of low and high voltage circuitry
Knowledge of electronic security systems / access control systems
Knowledge and practical experience with the internet and networking
Able to read and understand electrical wiring diagrams
Good mechanical knowledge
Willingness to train on varying new products
Effective time management skills with the ability to handle changing priorities and work well under pressure
Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
Excellent customer service skills
Excellent communication skills able to listen to and empathize with customers and present a positive image of the company
Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
Excellent documentation and organizational skills
Good knowledge of Excel, Word and Outlook packages
Must possess a valid driver’s license and have a clean driving record
Must be willing to travel to clients for installs

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gunnebo Entrance Control Website LinkedIn All Job Openings 1001 - 5000 employees 🔐 Security 🚗 Transport Security
Transport
Infrastructure Gunnebo Entrance Control is a global leader in entrance control systems that are secure, reliable, fast, and intuitive, supported by specialized maintenance services. The company offers a wide range of products, including speed gates, airport gates, metro gates, turnstiles, bi-parting gates, and full-panel gates. These solutions are designed for various sectors such as commercial spaces, offices, transportation (including airports and metros), critical infrastructures, data centers, public services, petrochemical facilities, prisons, defense, government, leisure, education, healthcare, and pharmaceutical industries. Their advanced access control systems are trusted globally, enhancing both security and user experience. Gunnebo is committed to sustainability and offers solutions tailored to specific environments and requirements, ensuring compliance and effectiveness. Field Engineer 🔥 49 minutes ago 🌽 Illinois – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🦅 H1B Visa Sponsor ERP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Sales Engineering support for new opportunities throughout the Sales life cycle
Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
Backup and assist the service team and other engineers to ensure most effective delivery of service provision
Follow customer procedures to ensure efficient job closure
Provide regular and professional communication with the call desk and management team
Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
Travel to other sites in US.
Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling
A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions. 🎯 Requirements
Experience working independently as a service/installation technician
Demonstrable experience of working with turnstiles and electrical installs
Ability to work with contractors and end-users to provide product and installation support
Knowledge of low and high voltage circuitry
Knowledge of electronic security systems / access control systems
Knowledge and practical experience with the internet and networking
Able to read and understand electrical wiring diagrams
Good mechanical knowledge
Willingness to train on varying new products
Effective time management skills with the ability to handle changing priorities and work well under pressure
Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
Excellent customer service skills
Excellent communication skills able to listen to and empathize with customers and present a positive image of the company
Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
Excellent documentation and organizational skills
Good knowledge of Excel, Word and Outlook packages
Must possess a valid driver’s license and have a clean driving record
Must be willing to travel to clients for installs Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Field Service Technician 🔥 2 hours ago GLORY 5001 - 10000 💳 Fintech 🛒 Retail 🎮 Gaming Website LinkedIn All Job Openings Field Service Technician role for GLORY managing customer service and repairing cash-handling equipment. Involves troubleshooting, repair, and parts management duties. 🇺🇸 United States – Remote 💵 $25 - $30 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🦅 H1B Visa Sponsor Field Service Engineer II 🔥 2 hours ago Rapid Micro Biosystems 51 - 200 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Field Service Engineer responsible for installations and maintenance of Growth Direct systems. Engaging in technical work with a focus on customer satisfaction in a fast-paced environment. 🇺🇸 United States – Remote 💵 $90k - $115k / year 💰 $81M Private Equity Round on 2021-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 Field Service Engineer 🦅 H1B Visa Sponsor SFDC Field Service Technician, Poultry 🔥 17 hours ago JBT Marel 10,000+ employees 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Field Service Technician executing equipment installation and post-install support for JBT Marel's poultry division. Requires extensive travel and remote work, ensuring customer satisfaction and operational efficiency. 🇺🇸 United States – Remote 💵 $32 - $36 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 Field Service Engineer 🚫👨‍🎓 No degree required Technical Field Engineer II, CRM 🔥 18 hours ago Medtronic 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Technical Field Engineer II managing training for Cardiac Rhythm Management procedures. Partnering with teams to enhance product education and support healthcare professionals. 🇺🇸 United States – Remote 💵 $90k - $114k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 Field Service Engineer 🦅 H1B Visa Sponsor SFDC Field Service Engineer 2 – Non Exempt 🔥 18 hours ago Onto Innovation 1001 - 5000 Website LinkedIn All Job Openings Field Service Engineer providing customer support through on-site installation and troubleshooting of semiconductor equipment. Instructing customers on system operation and maintenance with a focus on engineering disciplines. 🇺🇸 United States – Remote 💵 $60k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Field Service Engineer 🦅 H1B Visa Sponsor View More Field Service Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Electrical InstallationsTurnstile InstallationReading Electrical Wiring DiagramsProblem SolvingDocumentation Skills

Soft Skills

Excellent Communication SkillsCustomer-Focused ApproachAbility to Work Under PressureOrganizational SkillsFlexibility

Certifications

Valid Driver’s License