Project Design Engineer
Teleflex
Field Service Engineer III, Analyzer
Lighthouse Lab Services
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky, Ohio
Visit company websiteSalary
💰 $40 - $44 per hour
Job Level
SeniorLead
About the role
- Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation. Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients. Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs. Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence. Coordinate and provide offsite and onsite installations of equipment. Document service calls accurately in the CRM system. Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories. Coordinate with and advise on vendors providing services for instrumentation. Maintain appropriate inventory of parts and tools to support efficient service delivery. Leading the tracking and completion of projects as directed. Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements. Requires overnight travel with travel up to 80% of the time and requires a valid driver's license.
Requirements
- Associate or Bachelor’s degree in medical laboratory sciences, Engineering, Medical Technology, Clinical Laboratory Science, or related technical discipline. Minimum of 8-10 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs. This experience must include advanced knowledge of OEM platforms such as Beckman Coulter AU Series automated chemistry analyzers, Thermo Indiko, and Abbott BioLis ImmTox. Excellent analytical, problem-solving, and communication skills. Experience with biological sample preparation is preferred but not required. Valid driver's license.
