Gunnebo Entrance Control

Customer Service Coordinator

Gunnebo Entrance Control

full-time

Posted on:

Location Type: Hybrid

Location: Maresfield • United Kingdom

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About the role

  • Address and resolve customer inquiries and concerns in a timely and efficient manner via email and telephone
  • Build expert, dynamic knowledge of the company’s products and services
  • Document and report recurring customer feedback and issues.
  • Support colleagues deal with difficult customer situations
  • Monitor and manage customer feedback and satisfaction metrics.
  • Provide insights based on customer feedback to assist in business decision-making.
  • Raise invoices for customers/chase outstanding payments.
  • Schedule engineers' workload.
  • Process parts requests from engineers.
  • Manage customer accounts – build relationships/rapport with these customers
  • Liaise with Service Engineers and Customers to process staff vetting requirements.
  • Update customer portals with relevant information/documentation
  • Fulfil any other reasonable requests as determined by the company, aligning with the role, skills, and experience.
  • Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
  • Ensure that our customers moving from product warranty period to regular operations are introduced to our service offering and its benefits
  • Upsell contracts when non-contracted customers reach out to us for service support, as well as support identifying service opportunities from the existing customer base overall
  • Ensure that our service opportunities are systematically followed-up
  • Guarantee timely service contract renewal, supporting overall customer retention through exceptional customer service and experience

Requirements

  • Proven experience in a customer-facing role within a fast-paced environment. Experience in the manufacturing or physical security industry would be an advantage.
  • Prior experience of working with key accounts
  • Experience within sales
  • Growth mindset
  • Solutions oriented
  • Excellent listening and communication skills
  • Relationship Management skills
  • Team Oriented
  • Excellent multi-tasking/attention to detail
  • Ability to remain calm under pressure
  • Excellent problem-solving skills
  • Excellent Microsoft office skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer account managementsalesinvoice processingcustomer feedback analysisservice contract renewalupsellingmulti-taskingattention to detailproblem-solvingrelationship management
Soft Skills
excellent listening skillscommunication skillsteam orientedgrowth mindsetsolutions orientedability to remain calm under pressure