Customer Success – Sales/Expansion
Simples Dental
Customer Success Manager
Guidewire Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop strategic account plans that expand the relationship and promote growth
- Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
- Identify and pursue expansion opportunities aligned to customer goals
- Create trusted partnerships that result in engaged, customer advocates
- Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks
- Executive leadership and communication experience, with ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflict and engender honest feedback and appraisal
Requirements
- 5+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position)
- Spanish and Portuguese language communication fluency (speaking and writing) at the competency level necessary to conduct business meetings
- Knowledge of the P&C insurance space, industry trends and challenges, and the fundamental economics of an insurance company
- Ability to travel as needed to client locations, industry events and company initiatives
- Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementsalestechnology consultingAI applicationdata-driven insights
Soft skills
executive leadershipcommunicationconflict resolutionbuilding credibilityvision definitionpersuasive business case developmentengendering honest feedback
