Dynamics CRM Developer – Junior
Insight Value
JavaScript.NET
Customer Success Manager
Jitterbit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.
- Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.
- Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.
- Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.
- Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.
Requirements
- A proven track record in showcasing your ability to manage and grow customer accounts within a B2B environment
- Ability to identify upsell, cross-opportunities
- Ideally you will have a sales background
- Know how to communicate across any stakeholder level but with a key focus on c-level and understand how interests drive those personas
- Exceptional communication skills, spanning in-person meetings, phone conversations, and written correspondence in both Portuguese and English
- Strategic thinking and planning capabilities, enabling you to develop and execute effective account and territory plans
- You have had experience in a high-growth, fast-paced start-up which will enable you to quickly learn the Jitterbit product and value proposition
- Familiarity with SaaS and B2B technology sales, providing you with the knowledge to navigate complex customer landscapes.
- Not required but desirable if you have experience in integration/iPaaS/API Management
- An entrepreneurial mindset that embraces innovative problem-solving and an eagerness to explore new approaches.
- Strong organizational skills and an acute attention to detail, ensuring meticulous account management and issue resolution.
- Collaborative nature, allowing you to work seamlessly with colleagues from diverse backgrounds
- Demonstrate strong adaptability and resilience, emotional intelligence, and cultural empathy
- Experience with CRM systems, knowledge of communication platforms (Slack or similar), and product usage data analysis.
Benefits
- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart
- Jitterbit is an Equal Opportunity Employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B account managementupsellingcross-sellingstrategic planningSaaSintegrationiPaaSAPI managementproduct usage data analysis
Soft skills
relationship cultivationeffective communicationinnovative problem-solvingcollaborative excellencestrategic thinkingorganizational skillsadaptabilityresilienceemotional intelligencecultural empathy
