Customer Success Director
Wishpond (TSXV:WISH)
Customer Success – Sales/Expansion
Simples Dental
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
JuniorMid-Level
About the role
- Act with a sales focus for clients, conducting consultative sales of technology products.
- Analyze product usage and account success data to identify product fit and build a clear business case for expansion (upsell and cross-sell).
- Manage the expansion pipeline, applying negotiation techniques to understand client needs, articulate value, and overcome objections related to complexity or investment in a new product or plan.
- Deliver product demonstrations with a focus on simplifying complexity and showing exactly how the solution will benefit the client (ROI-focused), tailoring the narrative to different audiences (technical user, general user, admin/finance).
- Lead negotiations on terms, pricing, and—crucially—timelines and scope of the new product/service/plan through to closing.
Requirements
- Knowledge of Google Workspace (Drive, Gmail, Docs, Sheets, etc.)
- Familiarity with technology and digital solutions
- Experience managing sales funnels in CRMs such as Pipedrive or similar
- Analytical ability to interpret data and improve processes
- Organized with strong time-management skills
- Ability to negotiate complex deals with clients, demonstrating solution value and cost-benefit
- Strategic collaborator and team player, sharing market insights and customer feedback with CSX, Product, and Marketing teams
- Experience in complex sales operations within a CS and/or CSX structure, especially in technology companies (plus)
- Experience working remotely (plus)
Benefits
- Meal/food allowance (VA/VR) of R$1,000 | iFood card - no deductions during vacation
- Home office allowance of R$150
- Wellz – mental health/psychotherapy | free for employees
- Gympass – physical health/gyms | extendable to dependents
- Guapeco – pet health plan
- English lessons | free for employees
- Unimed health plan | with copayment
- Coworking daily reimbursement | available for all states
- Extended paternity and maternity leave
- Baby-on-board kit for expecting parents
- Agreement with Farmasesi | only for SC
- Agreement with Sesi Education | only for SC
- Birthday day off
- Laptop and monitor delivered to you
- R$2,000 voucher to purchase any additional equipment you need
- Team members located across Brazil to further promote our culture of diversity!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consultative salesdata analysisnegotiation techniquesproduct demonstrationssales funnel managementCRM experienceanalytical abilityprocess improvementsolution value articulationcost-benefit analysis
Soft skills
organizational skillstime-management skillsstrategic collaborationteam playerclient negotiationcommunication skillsadaptabilityproblem-solvingcustomer feedback sharingaudience tailoring
